3 hours
2018-08-142018-09-12

IT Network Analyst - Islandia, NY

UnitedHealth Group
Islandia, NY
  • Job Code
    773091
773091 IT Network Analyst Islandia NY

IT Network Analyst - Islandia, NY (773091)

Position Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

 

As an IT Network Analyst on the Employer and Individual Transportation group, you will be involved in providing network related analysis, design, and integration services. This includes coordination between clients, vendors, and other UHG support services and includes both data and voice.

 

Primary Responsibilities:

  • Review/analyze incidents obtained from Tier I/Help Desk
  • Manage the incidents queue
  • Triage and Escalate Voice/Data Network Problems/Issues
  • Analyze/identify the nature and impact of the problem/issue
  • Identify appropriate resources to address the problem/issue
  • Escalate problems/issues to internal subject matter experts (Tier III) or vendor, as appropriate
  • Verify/validate the problem/issue identified in the incident report
  • Contact customers to obtain needed information related to the problem/issue
  • Collaborate with other technical teams and/or vendors to help resolve the problem/issue, as needed
  • Support testing of voice/data network issue resolutions
  • Provide training on voice/data network topics, as needed (e.g., end users, leadership, Desktop Support, Help Desk staff)
  • Support installation of voice/data network infrastructure
  • Identify recurring problems/issues and repeatable processes based on reported incidents
  • Make appropriate recommendations to address recurring problems and repeatable processes
  • Identify root causes of incidents and support implementation of appropriate corrective actions to prevent recurrence

Required Qualifications:

  • 2+ years of experience working as a Network Administrator
  • 2+ years of experience working as a Systems Administrator
  • Experience building numerous servers and virtual machines
  • Experience doing technical support for users
  • Experience deploying/maintaining Windows Servers 2008-2016 in a VMWare Esx/v-sphere environment
  • Experience in installation, configuration and support of LAN and WAN networks
  • Experience handling internet outage issues

Preferred Qualifications:

  • Bachelor's degree in computer science or equivalent work experience
  • Microsoft Certified Professional  - MSP
  • CompTIA A+, Network + & Security + certifications

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

Job Keywords: LAN, WAN, network, analyst, help desk, Islandia, NY

Job Details

  • Contest Number773091
  • Job TitleIT Network Analyst - Islandia, NY
  • Job FamilyInformation Technology
  • Business SegmentEmployer and Individual

Job Location Information

  • Islandia, NY
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

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IT Network Analyst - Islandia, NY

UnitedHealth Group
Islandia, NY

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UnitedHealth Group
Islandia, NY

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