7 days old

IT OPERATIONS MANAGER

Plano, TX 75074
Auto req ID: 271033BR Job Description This role is responsible for the IT operational management of the PFNA Financial Planning & Analysis and Product Lifecycle suites of applications within the Enabling Functions organization. The role is accountable for ensuring the operations of the technical services that support these business functions. The financial systems help drive the financial reporting of over $16 billion in yearly Frito Lay revenue to Wall Street and the Product Commercialization system is key in the launch of every Frito Lay product to market. Scope of this role: Accountable for the service delivery of the systems that support the PFNA legacy Financial Planning and Analysis value stream and the related financial reporting and close activities, as well as accountability for the Product Commercialization processes to launch new products and changes to existing Frito-Lay products. Partner with service delivery teams to review service Levels, KPIs and metrics to ensure service levels are met through regular operational reviews Provides application expertise and/or technical/integration expertise in the resolution of critical or complex application system issues Leverages strong knowledge of relevant business processes, technical components, 3rd party vendor software and application code to provide viable flexible technical alternatives to support business change and growth Ensures appropriate communication management to IT leadership as needed Manage relevant business relationships, including: Manage the partnership with Finance & Marketing Services Senior Managers and direct reports Manage escalations, communications, expectations, influencing prioritization Lead and influence the prioritization of Business Service Requests Accountability of the SLA's for Incident resolution for the legacy Order To Cash value stream Manages the Vendor relationship with TCS including: Governance of the service delivered by our Service Delivery partners Prioritization of the work performed by TCS Accountable for the adherence of the ITSM processes including: Change Management prioritization, review of Release content, approvals Problem Management identification and timely closure Incident Management timely response and resolution of break fixes Partner with Information Security Group to ensure security, audit, SOX and compliance requirements are met Manage the Environment Planning activities for systems within span of responsbility Review and approve the Disaster Recovery Plans Transition Manager for all Development projects impacting systems within span of responsbility Partner with the Business Relationship Managers to meet the objectives of the PFNA Business teams Partner with the Operations Infrastructure teams to ensure the technical needs to adequate to meet the business objectives Partner with application vendors to ensure timely delivery of solutions to meet the business objectives and avoid service interruptions COVID-19 vaccination is a condition of employment for this role. Please note that all such company vaccine requirements provide the opportunity to request an approved accommodation or exemption under applicable law. Qualifications/Requirements Bachelors degree required, advanced degree or equivalent experience a plus 6+ years of related IT business work experience Experience in CPG industry preferred Provides outstanding customer service skills to direct and indirect customers, resolving very difficult and sensitive issues effectively Provides excellent customer service skills to direct customer group Application Development or Operational experience of mid-large portfolio Project delivery experience Strong analytical skills to support problem troubleshooting, resolution, and root cause determination to complex functional application issues Ability to thrive in a fast pace and demanding work environment. Strong documentation skills and ability to explain complex technical concepts to non-technical personnel Good collaboration and partnership skills to foster key relationships with other technology, application and business teams Solid foundation in IT operational concepts and procedures Requisite skills to influence others in order gain consensus and alignment for key deliverables that span multiple teams and organizations Vendor management experience Differentiating Competencies: Knowledge of Manage Services for application support Experience working in a DevOps framework Strong functional knowledge of Financial Planning and Analysis systems Experience with Oracle Agile Product Lifecycle Management or comparable product commercialization system Influence external technology vendors in timely delivery of solutions Collaboration with Delivery and D&D partners Collaborates with other Compute and infrastructure technology support partners Relocation Eligible: Not Eligible for Relocation Job Type: Regular All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy Please view our Pay Transparency Statement","city":"Plano","state":"Texas

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Posted: 2022-05-13 Expires: 2022-06-12

Performance with Purpose


Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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IT OPERATIONS MANAGER

PepsiCo Inc.
Plano, TX 75074

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