1+ months

IT Service Delivery Rep, Junior (Government)

Key West, FL 33040
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.

The AT&T NGEN Team assists the United States Navy in their goal of providing reliable and secure information services to their shore-based networks. AT&T has an opening for IT Service Delivery Rep Junior to support the NGEN Team, in providing IT Services.

Responsibilities:
  • Install and maintain network devices at the site and work with the NOC technicians and managers to troubleshoot outages and resolve network related issues
  • Be responsible to create tickets for maintenance using HPE Service Manager
  • Understand, implement, and follow processes in accordance with current policies and procedures
  • Perform escalation and additional tasks as directed
  • Take direction from the Regional Leader and Site Leaders
Skills, Experience and Certification:
  • Fundamental understanding of the OSI Model is required
  • Candidate needs a basic understanding of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment.
  • Knowledge of network protocols such as OSPF, BGP, and EIGRP is a Plus
  • Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN Accelerators and associated technologies is highly desirable
  • Some travel may be required
  • Good customer service and communication is necessary to ensure customer satisfaction and network reliability
  • Problem-solving and troubleshooting skills with severs and Cisco devices are a Plus
  • Candidate needs to have the ability to lift up to 50 lbs
  • Background Information Technology field or a related technology field is highly desirable
  • Cisco Network + and Security+ CE required
  • ITIL foundation V3 certification is highly desirable
Required Clearance:
Must be a US Citizen and possess Secret Clearance (#Secret)

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Categories

Posted: 2019-07-31 Expires: 2020-01-02

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

IT Service Delivery Rep, Junior (Government)

AT&T
Key West, FL 33040

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast