10 days old

IT Specialist with Windows - On-site support

Tychy, Woj. Śląskie 43-100
  • Job Code
    272261BR

Introduction
System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.


Your Role and Responsibilities
As part of onsite support team, you will work within well established guidelines and with readily available higher-level support. This specialty performs varying degrees of troubleshooting and resolution of issues involving desktops, laptops, mobile devices, software, hardware and peripherals as well as connectivity; generally, from the end user's workplace.

Main duties and responsibilities:
  • Install, Move, Add and Change (IMAC) activities, as well as client data backup and restore on certain accounts.
  • They are responsible for resolving problems and/or performing IMACs within Service Level Agreement (SLA), Service Level Objectives (SLOs) and completing all related administrative duties.
  • As the primary onsite interface to the client, they need to understand the local and regional infrastructure and key contacts in the other service lines (i.e., network team, server admin, etc.) in order to ensure that the proper team is aware of, and taking action on the problem.
  • Strong client communication and business skills are needed since direct client interaction is often required.
Additional benefits:
  • Internal and external trainings and certifications
  • Upskilling programs, wide possibilities of skills development
  • Multisport card
  • Private medical package (Medicover) and insurance package
  • Cinema, ski and mountain trips for IBMers
  • Holiday camps for children
  • Discounts for IBMers (for wide range of services/products)
  • Social Fund benefits



Required Technical and Professional Expertise
- 2+ years experience on similar position
- Driving license category B
- Good knowledge of Microsoft operating systems and business software (Windows 10&7, Office 365) - troubleshooting and problem solving
- Good command of English
- Strong communication skills


Preferred Technical and Professional Expertise
- Basic knowledge of G-Suite - troubleshooting and problem solving
- Basic knowledge of network and server domain
- ITIL foundation certificate


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-11-09 Expires: 2019-12-09

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IT Specialist with Windows - On-site support

IBM
Tychy, Woj. Śląskie 43-100

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