1+ months

IT Technical Trainer (Level 2)

Minnetonka, MN 55345
  • Job Code

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


Candidate should have experience implementing and/or managing the following technologies for a large-scale call center organization. The Master Trainers' key objective is to assist in the development of the technical, customer service and knowledge skills of the lead trainers and key ITSS stakeholders.

Primary Responsibilities:
  • Conducts Training Needs Analysis to further understand the knowledge, skills and ability gaps, and recommend the appropriate training intervention.
  • Works closely with Operations and Quality teams in designing and implementing upskill training programs and/or learning intervention that will help address performance and/or behavioral gaps.
  • Facilitates competency-based training identified to address competency gaps of trainers and/or ITSS analysts. May also assist in the design and development of the training materials in coordination with the content design and development team.
  • Oversees the training and certification of the Lead Trainers by facilitating Train-the-Trainer sessions for new hire, upskill, product/ process refreshers or launches and skill building activities.
  • Actively participates in the quarterly and/or annual new hire curriculum review.
  • Actively participates and may facilitate the screening and/or hiring of back-up trainers based on the set hiring and selection criteria prepared by the Training Leader.
  • Conducts weekly/ periodic Trainer audits and calibration sessions for Lead and back-up trainers on specific learning delivery components based on the Training methodologies and standard training practices.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-09-18 Expires: 2020-11-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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IT Technical Trainer (Level 2)

UnitedHealth Group
Minnetonka, MN 55345

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