10 days old

Item Data Support Analyst

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Item Data Support Analyst is part of the Enterprise Item Data Management s (IDM) User Support team. This position will serve as a subject matter expert supporting the IDM user community encompassing External Suppliers, Merchandising, Online, Global Sourcing, and Supply Chain teams. The Item Data Support Analyst will be the primary point of contact to troubleshoot issues and identify process and system improvements through proactive root cause analysis and competitive/industry benchmarking. This position will also develop, facilitate, and deploy tools to deliver best in class training to its users while also ensuring that all training documentation remains current and accurate.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E40% - Business Acumen: Serves as a subject matter expert and performs research and/or root cause analysis to identify and resolve IDM support related issues and themes. Research and address management escalations completely and timely. Ensure the Level 1 support team is responding to supplier issues received via the supplier hotline, chats, and tickets timely, completely, correctly, and professionally. Identify and address training gaps.\u003C/li\u003E\u003Cli\u003E30% - Project Support: Plan and lead all phases of a project s lifecycle; this includes the proactive identification of business process optimization opportunities, prioritization, definition, and implementation of project deliverables. Keeps projects on-task and within expectations of project timelines. Ensures deliverables and goals for area of responsibility are met or exceeded.\u003C/li\u003E\u003Cli\u003E20% - Process Improvement: Provide new or refresher training as needed to offshore and onshore users. Educate internal Home Depot users on how the data flows and should be used/updated. Primary contact for internal The Home Depot teams concerning data issues impacting consuming systems. Measures ongoing effectiveness of programs against organizational metric targets. Develops and executes ongoing enhancement/optimization based on measured performance and customer feedback.\u003C/li\u003E\u003Cli\u003E10% - Training/On-Going Support: Authors and facilitates clear, concise end user training on IDM processes, system features, and enhancements. Develops and maintains day-to-day relationships with internal and external partners to support IDM initiatives.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to the Manager. \u003Cbr /\u003E This position has up to 5 direct reports.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003Cbr /\u003E \u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E2 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Working knowledge of Microsoft Office Suite \u003Cbr /\u003E Working knowledge of presentation software (e.g., Microsoft PowerPoint) \u003Cbr /\u003E Demonstrated ability to collaborate and work effectively with cross-functional teams \u003Cbr /\u003E 1-2 years of data analysis experience \u003Cbr /\u003E 1-2 years experience in E-commerce, data management, and/or process analysis and improvement \u003Cbr /\u003E 1-2 years experience in a application support based role \u003Cbr /\u003E Ability to handle and prioritize multiple tasks \u003Cbr /\u003E Outstanding written and verbal communication skills \u003Cbr /\u003E Effective interpersonal and problem solving skills\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003EAction Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm \u003Cbr /\u003E Collaborates - Building partnerships and working collaboratively with others to meet shared objectives \u003Cbr /\u003E Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences \u003Cbr /\u003E Customer Focus - Building strong customer relationships and delivering customer-centric solutions \u003Cbr /\u003E Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives \u003Cbr /\u003E Drives Results - Consistently achieving results, even under tough circumstances \u003Cbr /\u003E Manages Conflict - Handling conflict situations effectively with minimal noise\u003C/div\u003E
Posted: 2019-11-07 Expires: 2019-12-11

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Item Data Support Analyst

Home Depot
Atlanta, GA 30303

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