6 days old

Journey Developer

Cisco Systems Inc.
Austin, TX 78701

Journey Developer

Who You Are

The Digital Lifecycle Journeys team seeks a candidate to drive the strategy and execution for Auto Renew & Commerce APIs. This person would be responsible for designing, building and managing the strategy for Commerce APIs and would engage cross functionally with stakeholders. You will be responsible for related deliverables against globally aligned end to end capabilities supporting the Customer Experience (CX) business. You will partner with business leaders to assess the overall health of digital journeys and then create a roadmap to continually optimize and improve the customers digital experience.

This role will develop a productive and innovative application of personalized content, customer segmentation, targeting and analytics to ensure were targeting the right customer, at the right time, and with the right message in a way that results in increased adoption, bookings, retention and ultimately, success for Cisco customers.

What youll do:

Develops the digital lifecycle journey map to match CX blueprint by stage, offer, solution and use case driving ALL customers to use, love and renew Cisco solutions via digital

Works cross functionally to design the customer journey map with rules, data exchange, content, digital/human/physical touch points for all routes to market

Leverages data and customer/partner/seller listening to design and optimize the customer journey

Analyze, design, and implement changes to engagement points between the customer and the company to enhance customer experience with company services and products

Identify business objectives and reporting requirements of internal customer-- oversee the reporting and analysis of key metrics

Present cohesive models, capability blueprints, and roadmaps to stakeholders in order to secure consensus on proposed capabilities and technology initiatives

Collaborate with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty

May reach out to customers, interact with website users, and/or conduct focus group meetings to vet ideas and prototype solutions before implementation

Work with operations and IT teams to optimize processes and incorporate applicable data and automation solutions into all campaigns

We are seeking high- energy and qualified candidates who possess the following skills and experience:

4 years of experience in the tech industry, with specific experience working in the partner/channel space on digital marketing, platform automation, data analytics or operations

Experience using Salesforce.com and related products like Marketing cloud, Eloqua, Marketo, Microsoft Dynamics, Gainsight, Totango, or other selling and customer success platforms

Exceptional leadership, writing and presentation skills; ability to leverage various types of media to tell factual stories clearly, creatively, and succinctly

Demonstrated effectiveness in working with development organizations, sales, marketing and channel teams

Who youll work with

You will work cross functionally with the Customer Experience, Sales, Marketing, and IT organizations, playing a leadership role in transforming Cisco by developing and implementing analytic models and intelligent automation to drive us toward a data-driven digital organization.

Digital LifeCycle Journeys digital expertise makes us uniquely qualified to address the evolving expectations of todays connected customers and partners, along with Cisco sellers. Using real-time connected data, machine learning, and automation; the team enables Cisco sellers and partners to deliver a powerful, personalized experiencethroughout the entire customer lifecycle. DLJ is focused on providing customers with an immersive digital experience with Cisco. This in turn drives improvements in recurring revenue, cost savings and sales effectiveness for Cisco and its partners.

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco


Posted: 2020-11-20 Expires: 2020-12-20

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Journey Developer

Cisco Systems Inc.
Austin, TX 78701

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