15 days old

Junior Network Engineer

София, SOFIA 1000
  • Job Code
    261127BR

Introduction
IBM Technical Support Services (TSS) mission is to become the largest and most successful provider of multi-vendor technical support services in the world. Our Multi-Vendor Support (MVS) Client Innovation Center (CIC) in Sofia, Bulgaria is building a trans-disciplinary team of Multi-Vendor Storage support specialists tasked with supporting our TSS clients and field engineers in any IBM country worldwide on a 24x7 basis. MVS Storage Remote Technical Support Specialists in this job role will have expertise in various multi-vendor storage technologies.


Your Role and Responsibilities
IBM Technical Support Services (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.
The Associate Network Support Specialist - Tier 1 is a Customer Support Engineer role that is a member of a technical team whos responsible for owning and resolving support requests raised by customers.

Main Responsibilities:
  • Remotely resolve customer raised network related requests
  • Diagnose and tackle problems related to Cisco equipment in enterprise network
  • Collaborating with other team members to deliver high-quality support
  • Work with lab equipment to re-create customer related network issues
  • Focusing on customer expectations and satisfaction
  • Willingness to work in swing/night shifts (US prime shift)

We offer:

  • Work within a team of highly skilled engineers
  • Continuous learning and training opportunities
  • Technical Certifications: opportunities up to CCIE Routing and Switching certification




Required Technical and Professional Expertise
Knowledge / Skill and Expertise:
  • Basic understanding of TCP/IP networking
  • Hands-on experience with Cisco equipment is a plus
  • English language level B2 at a minimum
  • Good interpersonal skills




Preferred Technical and Professional Expertise
  • You should have the tenacity to read Technical Documents and be able to strike rightful balance in dealing with different Support Teams as a part of the job.
  • Any active Cisco certification is considered a distinct advantage



About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM
What matters to you when youre looking for your next career challenge? Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your a.pplication.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-11-29 Expires: 2019-12-29

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Junior Network Engineer

IBM
София, SOFIA 1000

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