1+ months

Key Accounts VP Sales and Account Management - Georgia/Alabama

Atlanta, GA 30303
  • Job Code
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

This is an Account Management Leadership position responsible for achieving membership, revenue and profitability objectives for the Key Accounts segment. Responsibility includes leading Account Management Staff, retaining business and growing our business through our distribution partners. This role will lead the development of the annual Market Level Business Plan for the Key Accounts Account Management segment.

The position is aligned and works in close coordination with other market segments and product strategies within the market. You will develop best practices and performance strategies for the market. You'll also be responsible for management of the market's Key Account business plan and enhancing targeted broker/consultant communications for the market.


The role requires development of differentiated messages for the segment and external presentations using UnitedHealthcare (including UMR) best practices and resources. This position can interface with sophisticated clients, plan sponsors and external consultants who desire customized solutions. This role focuses responsibility on the support and retention of existing Key Account clients and expansion of specialty penetration. 

Primary Responsibilities: 

  • Design and implement retention strategies for all products for the Key Accounts segment

  • Expand specialty sales in the existing block of business

  • Implement the market retention processes to support the health plan's business plan in the market segment and establish management systems to monitor progress and goal achievement

  • Develop best practices and work to implement those based on local market conditions

  • Recruit, train, develop, maintain and organize the Account Management team with an emphasis on account management and retention

  • Develop long-term strategic directions for the market and provides input for Key Accounts

  • Ultimate accountability for results of SAE and FAM teams

  • Possess expert consultative skillsMonitors on-going business plan performance throughout the year

  • Possess expert consultative skills

  • Make advice known through strategic direction

  • Determine business solutions that positively impact the organization's profitability

  • Clear and consistent communication to reach the goals of the organization

Relationship Building

Perceived as a leader in the market and potentially the region, as well as to the external market and within UnitedHealthcare. Possesses the ability to build and maintain strong internal relationships and works well in cross-functional teams and with matrix partners. Has demonstrated aptitude for building trusting relationships.  Strong consultative skills.  Has ability to support a client or customer group through key processes. Ability to present strong and persuasive arguments for consideration. Strong presentation skills using company incorporated techniques.


Influence Skills

Ability to influence and negotiate complex situations. Ability to deal with sophisticated customers and brokers/consultants. Ability to orchestrate and lead a diverse and complex discussion and negotiation.  Ability to develop effective plans for achieving business/retention goals.


Product Knowledge

Detailed understanding of UnitedHealthcare products, services and solutions including specialty product lines.  This role will influence new product development and will identify new products that will be profitable for the organization. 


Healthcare Knowledge

In-depth industry healthcare knowledge, understands important trends.  Working knowledge of medical and pharmacy management, retiree strategies, specialty, clinical operations and techniques and network management strategies.  Strives to understand goals, operating principles, strategies and competitive position of UnitedHealthcare.


Financial and Underwriting

Understands financing methodologies and strategies. Aligns these strategies with HP retention, membership and IOI goals. Thorough knowledge of underwriting principles and practices. Can explain and justify financial projections to external parties, if necessary. Understands the drivers of administrative costs and plan liabilities.   Understands and executes pricing strategies at a block and individual case level.


Internal Operations and Capabilities

Understands company's information systems capabilities and strategies. Ability to navigate internal departments to produce positive service results for clients and the company. Must be able to maintain extensive knowledge of internal resources, roles/responsibilities and processes.


Personal Attributes

Consistent performer. Ability to team/partner with executives in internal and external situations.  Highly effective strategic planning abilities. Consistently demonstrates flexibility. Excellent planning and organization skills. Complex problem solving ability. Ability to multi-task.  Ability to quickly grasp new ideas and products. Very strong communication skills (written & verbal). Demonstrated ability to attract, retain and develop staff.



You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-08-12 Expires: 2020-10-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Key Accounts VP Sales and Account Management - Georgia/Alabama

UnitedHealth Group
Atlanta, GA 30303

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