5 days old

L&D Measurement & Analytics Mandated Program Report Manager

PwC
Florham Park, NJ 07932

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. Youll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.As part of our Learning and Development Reporting team, youll provide leadership with targeted metrics that assist them in making informed learning and development decisions. Youll help the team with analytics around training attendance, module review, learning gaps, and other workforce or technological needs that support our learning and development initiatives.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Pursue opportunities to develop existing and new skills outside of comfort zone.
  • Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
  • Coach others and encourage them to take ownership of their development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Focus on building trusted relationships.
  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
4 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates extensive knowledge and/or a proven record of success as a team leader in the following areas:

  • Managing the reporting processes of mandated courses in a proactive manner, while reporting to the M&A leadership team;
  • Developing procedures in collaboration with M&A team members, vendors and contractors;
  • Executing and supervising others in the execution of processes to define, build, test, and validate reporting products using L&D data mart, SQL, Microstrategy, Alteryx, Tableau, UiPath, and other technologies;
  • Managing issue identification, prioritization and resolution tasks;
  • Solving problems that impact not only overall processes, but also day-to-day activities;
  • Driving ongoing optimization of the mandated reporting process;
  • Collaborating with others to share industry leading practices and new skills across the team;
  • Contributing to the development of both personal and team technical acumen;
  • Developing automations to improve the accuracy and speed of tasks using available technologies such as Alteryx, UiPath, etc;
  • Monitoring reporting and data quality issues in the ticketing system in order to establish timely resolution of issues and that issues are escalated appropriately;
  • Driving significant improvement of reporting related data quality through accurate tracking of the number and type of issues logged and the time it takes to resolve issues;
  • Engaging teams outside of L&D which impact data in our systems to address data quality issues in a proactive manner;
  • Presenting and developing leadership/stakeholder presentations;
  • Developing internal relationships with business representatives and technical points of contact from groups outside of L&D including global groups that are needed to improve reporting data quality;
  • Creating weekly and monthly management reports;
  • Advocating for data quality and data management maturity within L&D at all levels;
  • Maintaining current knowledge of industry leading-practices and establish L&D stays current; and,
  • Preparing business cases to enable nontechnical leaders to understand the direct financial value of data quality and other data management practices.

Demonstrates extensive abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:

  • Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);
  • Using agile project management techniques (including sprint planning, backlog management and sprint review);
  • Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;
  • Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); and,
  • Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

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Posted: 2019-11-06 Expires: 2019-12-07

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L&D Measurement & Analytics Mandated Program Report Manager

PwC
Florham Park, NJ 07932

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