1+ months

Learning Solutions Director

Cox Automotive
Atlanta, GA 30303
*Primary Location: *3003 Summit Blvd, Atlanta, GA, USA
*Division: *Cox Automotive
*Job Level: *Director/Senior Director
*Travel: *Yes, 25 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *210988
The Learning Solutions Director is primarily responsible for delivery of educational programs for Cox Automotive Contact Center of Excellence. Cox Automotive establishes standards, tools, best practices learning strategies for internal contact center agents inclusive of 3rd party vendors, allied Industry dealer contact personnel, as well as Cox Automotive team members, including T3 certification of internal and contract Instructors. The role will also actively lead the development of curriculum, integration of best practices and insights and creation of exercises and engagement to optimize dealership performance through learning and practical application. Through successful program execution, this role serves to build CAI brand/product awareness, generate revenue and referrals for additional CAI business opportunities.

The Director will have an operational understanding of call center operations. The Director must have experience in teaching with multiple supporting resources, e.g. facilitator and participant guides, job aids, audience response systems, and videos for all audiences across CAI.

* Deliver education programs, including classroom, virtual, and workshop sessions. Apply instructional design and delivery methodologies to maximize adult learning and practical application.

* Achieve annual revenue target from training programs delivered to OEMs, Allied Industry Companies, and Dealer Groups.

* Achieve annual avoidance target from training programs delivered to internal CAI team members.

* Deliver retail operations educational offerings to OEMs, Dealer Groups, Allied Industry Companies clients, and internal CAI team members that are recognized by participant feedback evaluation as above average in all areas scored.

* Lead in building and enhancing core/specialty curriculum and evaluations to increase the inventory of "shelf content" that is available to be sold; utilizing available delivery options of instructor-led classroom courses, virtual interactive courses, webinars, performance groups, or blended solutions.

* Ability to develop and incorporate understanding of technology tools (Cox Automotive or competitive products) into curriculum to demonstrate the alignment between people skills, processes, and tools.

* Teach T3 training activities for the development of new internal and external instructors.

* Contribute to collection and curation of industry best practices, updates to KPIs and benchmarks, and performance assessment resources to support client awareness and evaluation of improvement opportunities.

* Collaborate with all CAI department product training SMEs and strategic partners in the development and implementation of customized programs and new business models for training and consulting.

* Maintain knowledge of CAI products and training offerings to effectively cross-market and combine resources for overall business development and brand enrichment.

* Develop strong professional relationships with OEMs, Allied Industry Companies, and Dealer Groups to understand their business needs for future opportunities.

* Grow and maintain positive training relationships with internal CAI departments and external clients, and strategic partners.


* Expert level to apply professional subject-matter-expertise and CAU-approved instructional design methodology in preparation and delivery of detailed lesson plans, exercises, pre/post work and tests, and related instructional aides to ensure knowledge and practical application of learning appropriate to the students job function and learning objectives.

* Expert level of presentation, facilitation, and influencing skills.

* Collaborate with Instructional Design team, SMEs, and strategic training partners.

* Identify necessary updates to materials, delivery methods, and evaluation tools to support program goals.

* Client-driven, able to interact successfully with all levels of leaders, partners and participants, internally and with clients.

* Demonstrated agility when responding to client needs in a fast-paced, constantly changing, deadline-driven environment.

* Demonstrated experience coordinating multiple business and training events required.

* Demonstrated experience creating and/or improving operational processes required.

* Excellent written and oral communication skills fostering effective interaction among a variety of stakeholder groups including dealers and dealership personnel, OEM dealer-contact personnel, and other automotive executives.

* Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), setup and operation of relevant audio-visual equipment, and have an aptitude for learning and applying new technologies and instruction techniques.

Education Required:

* BS/BA degree in related discipline with an advanced degree preferred

* Generally, 10+ years of relevant experience with at least 5 years experience in a leadership role


* MBA or advanced degree

* Experience in automotive industry desired

Work Experience/Skills:


* Requires broad management and leadership knowledge to lead teams within the area.

* Typically has mastery level knowledge and skills within a specific technical or professional discipline with a broad understanding of other areas within a job function. Certification required in some areas

* 6 or more years of progressive leadership experience. Experience with multi-level relationship management, pay for performance processes and large-scale process/project management as well as operational, customer service and financial management expertise.

* Ability to deal with ambiguity, create a strategy to address all stakeholder needs, and execute strategy meeting business needs. Strong business and technical acumen and ability; exhibits a leadership/executive presence and character that inspires the trust of all levels, including characteristics of integrity, common sense, maturity,

* intelligence, strategic mindedness, creativity, independent thinking, initiative, energy, and a hands-on orientation.

* Ability and experience leading and working with teams (direct and indirect, internal and external relationships) to execute on business/category strategy, while meeting multiple stakeholder needs.

* Demonstrated 360-degree leadership and ability to effectively build relationships and collaborate with key business partners within and outside the organization; including driving the creation of a shared vision and facilitating high-performing teams.

* Expertise working with a team to execute on strategy while balancing cost, productivity, and timeliness.

* Exceptional communication skills, effective with a variety of audiences. Ability to communicate complex information clearly and concisely and to influence and negotiate critical, significant contracts on behalf of the organization.


* Experience with large scale systems redesign or implementation initiatives

* Understanding of adult learning principles and methodologies are a strong plus.

* Supervisory Responsibilities:

* Direct supervision of staff

* The leadership of cross-functional/business unit teams, including indirect staff, third-party vendors, etc.

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Posted: 2021-02-04 Expires: 2021-05-14

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Learning Solutions Director

Cox Automotive
Atlanta, GA 30303

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