1+ months

Level 3 Application Engineer - Columbia, MD or Raleigh, NC or Eden Prairie, MN

MD
  • Job Code
    879906

Technology Careers with Optum. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) 

 

NOTE: this is an in-office position, located in any of the following locations: Columbia MD, Raleigh NC, Eden Prairie MN

As a Level 3 Application Analyst/ Software Engineer, you'll be a part of our elite team, playing a level 3 support role managing the health and stability of HouseCalls applications under your portfolio. You will participate in the overall direction and priorities for application support activities.  You will work with all levels of the business and technology partners to ensure application stability, reliability and resiliency.

Primary Responsibilities:
  • Work with onshore and offshore resources to ensure stability of applications
  • Accountable for ensuring that incident and problem tickets are effectively addressed through management of multiple avenues.
  • Develop and manage weekly and monthly reporting.
  • Accountable for ensuring application availability, SLA, productivity and cost metrics goals are met
  • Work closely with business and development teams to prioritize problem tickets for resolution
  • Manage war rooms and high impact communications
  • Participate in development release meetings and manage change
  • Communicate with stakeholders on regular basis with status reports
  • Identify and implement stability measures (alerts) to minimize impact to business operations
  • Monitor and manage application production capacity and storage
  • Manage certificate updates and security vulnerabilities
  • Manage and support Product Lifecycle Management (PLM) activities
  • Ability to multi-task on multiple critical items
  • Ability to work in fast past, high stress environment
  • Ability to work with minimal direction
  • Able and willing to work outside normal business hours dependent on critical issues
  • On-call as required
 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

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Posted: 2020-08-17 Expires: 2020-10-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Level 3 Application Engineer - Columbia, MD or Raleigh, NC or Eden Prairie, MN

UnitedHealth Group
MD

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