19 days old

LHI - Account Manager Support Specialist - La Crosse, WI or Tampa, FL

La Crosse, WI 54601
  • Job Code
    887935

At Optum, the mission is clear: Help people live healthier lives and help make the health system work better for everyone

 

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans.

By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.

 

LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

 

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.SM 


Serve as the primary liaison between Account Managers and other Operational Departments specifically regarding issue resolution, process and order completion. Work closely with all aspects of the business to ensure positive client and customer experiences, customer retention and overall satisfaction. Responsible for maintaining the operational documents LHI uses to conduct business with Veterans Administration. Assist with translating business requirements into technical solutions. Assist with the quality assurance and testing processes to ensure that the developed software functions satisfy original and end user requirements.


Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

 

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am  - 5:00pm CST M - F). It may be necessary, given the business need, to work occasional overtime. Our office is located at 102 Jay Street La Crosse, WI 54601/ 10210 Windhorst Rd. Tampa, Fl. 33619.

Primary Responsibilities:

  • Provide regular operational updates to the Account Manager on the state of each area of responsibility
  • Complete job tasks and functions on time to keep the order completion process on track
  • Communicate any order issues to the Account Manager and Operational Supervisor
  • Assist in making decisions based on contract requirements and guidelines
  • Support ongoing management of operational documents
  • Assist Members of other departments in creation and maintenance of VA Appointment Documents
  • Maintain and distribute department reports
  • Support Account Manager in defining and developing operational processes to meet customer requirements and improve quality and timeliness Key Performance Indicators
  • Provide regular operational updates and reports to management on the status of order processing and any associated process improvement initiatives.
  • Act as the liaison between the Account Manager and other Operational Departments within LHI
  • Identify potential issues that would affect contract KPI's

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-11-03 Expires: 2020-12-03

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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LHI - Account Manager Support Specialist - La Crosse, WI or Tampa, FL

UnitedHealth Group
La Crosse, WI 54601

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