1+ months

Loss & Damage Representative - Eden Prairie, MN - 893081

UnitedHealth Group

Eden Prairie, MN 55344

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Job Code

893081

This job is brought to you by:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doingyour life's best work.SM

Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.

The hours during training will be 8:00am to 4:30pm Monday - Friday.

What we do defines who we are. Take a deeper look at how"we're providing support during this global health crisis and search for a way"you can get involved. View our Covid - 19 Resources Page at: https://info.uhg.com/

Primary Responsibilities:

Receive inbound calls regarding service and troubleshooting needed for customers with UnitedHealthcare hearing aids
Research of Loss and Damage coverage
Initiation of Loss and Damage service request
Outbound calls to customers for payment capture related to Loss and Damage service requests
Constantly meet established productivity, schedule adherence, and quality standards
Punctual adherence to scheduled work start times
Respond to complex customer calls regarding the use, maintenance and repair of hearing aids
Ideal candidates should have excellent communication skills, problem solving skills, ability to be flexible in daily assignments and a passion for assisting customers with their healthcare needs
Retain customer sales by providing tier 2 trouble shooting to prevent potential hearing aid return issues: reprogramming concerns; product repair
Partner with audiologists and hearing professionals regarding tier 2 troubleshooting and repair of hearing aids
Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member
A high degree of problem-solving, combined with a superior commitment to
Customer Service: Inbound and outbound calls
Quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
Solve problems systematically, using sound business judgment, and following through on commitments
Strong data entry skills and proficiency use of a PC, including the ability to locate and interpret complex information from multiple systems
Documentation of customer concern and outcome while on the call with the customer
Other tasks or special projects as assigned

You'll be rewarded and recognized for your performance in an"environment that will challenge you and give you clear direction on what it"takes to succeed in your role as well as provide development for other roles"you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)
1+ year customer service experience within a call center environment
1+ year data entry experience including analysis of information entered
Beginner level of proficiency with Microsoft Word and Microsoft Excel and other Windows based applications(basic navigation of and creating a document, and the ability to filter and sort through spreadsheets)
If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group - approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

Healthcare or hearing aid experience
Experience troubleshooting customer inquiries via telephone

UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

Transitioned our new hire training classes to be conducted virtually
Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
Fully cover the COVID-19 healthcare costs for our employees
Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities at:https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with UnitedHealthcare.Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can doyour life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:Customer Service Representative, Customer Service, CSR, UnitedHealth Group, UnitedHealthcare, Health Care, Office, hiring immediately, UHG

UnitedHealth Group

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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