11 days old

Loss & Damage Representative - Eden Prairie, MN

Eden Prairie, MN 55344
  • Job Code
    893081

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

 

Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.


The hours during training will be 8:00am to 4:30pm Monday - Friday.


What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid - 19 Resources Page at: https://info.uhg.com/

 

Primary Responsibilities: 

  • Receive inbound calls regarding service and troubleshooting needed for customers with UnitedHealthcare hearing aids
  • Research of Loss and Damage coverage
  • Initiation of Loss and Damage service request
  • Outbound calls to customers for payment capture related to Loss and Damage service requests
  • Constantly meet established productivity, schedule adherence, and quality standards
  • Punctual adherence to scheduled work start times
  • Respond to complex customer calls regarding the use, maintenance and repair of hearing aids
  • Ideal candidates should have excellent communication skills, problem solving skills, ability to be flexible in daily assignments and a passion for assisting customers with their healthcare needs
  • Retain customer sales by providing tier 2 trouble shooting to prevent potential hearing aid return issues: reprogramming concerns; product repair
  • Partner with audiologists and hearing professionals regarding tier 2 troubleshooting and repair of hearing aids
  • Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member
  • A high degree of problem-solving, combined with a superior commitment to
  • Customer Service: Inbound and outbound calls
  • Quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
  • Solve problems systematically, using sound business judgment, and following through on commitments
  • Strong data entry skills and proficiency use of a PC, including the ability to locate and interpret complex information from multiple systems
  • Documentation of customer concern and outcome while on the call with the customer
  • Other tasks or special projects as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

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Posted: 2020-10-13 Expires: 2020-11-12

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Loss & Damage Representative - Eden Prairie, MN

UnitedHealth Group
Eden Prairie, MN 55344

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