11 days old

Mac@IBM Apple Advisor

Bratislava, Bratislavský kraj 811 06
  • Job Code


Your Role and Responsibilities

The IBM CIO office wanted to enhance employee satisfaction and boost productivity by giving employees greater flexibility to choose the type of end-user device that best fits their needs. By launching Mac@IBM in 2015, IBM is helping to revolutionize how Macs and other end-user devices are deployed in an enterprise. The IBM program has increased employee satisfaction, simplified management and improved support while establishing best practices for customer engagements.

Mac@IBM Apple Advisor Desks mission is to provide excellent customer service in IT support for internally deployed Macbooks and iOS devices.

Join us and discover what you can make of this moment:
  • Be a part of a high-performing international team of technical and CSAT-focused (customer satisfaction) people.
  • Handle live chat and telephone based queries from IBM employees World Wide (in Europe time-zone).
  • Work with IBM provided Macbook Pro, available also for your personal use.
  • Develop or deepen your knowledge on MAC OS, iOS and device management tools such as JAMF Software Server and MaaS360.
  • Develop or deepen your knowledge on Network connectivity, VPN, Printing solutions, Web architecture, as well as on IBM applications such as Notes, Sametime, and more.
  • Benefit from agile knowledge-sharing environment with lots of opportunities for skills development and career growth.
  • High focus on customer satisfaction
  • Excellent communication skills
  • Fluent English (written, spoken), Combination of English with any of the following languages is preferred: French, German, Spanish or Italian.
  • Team spirit
  • Ability to take initiative and work as independent on his/her daily tasks
  • Tech savvy
  • Time keeping

Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas:

Your money
Annual performance bonus payment
Subsidized meal-tickets
Special IBM discounts
Diners club - private credit card
Recommend-a-Friend get a bonus in the employee referral program
Salary starting from 1 300 gross, depending on relevant experience and language proficiency

Your life
Flexible working time
Three additional vacation days
International environment

Your health
Life Insurance
Medical sanatorium
Up to three self-recovery days
100% sick leave compensation

Your development
Long term career development and possibility of internal rotation
Training programs - classroom based training and 5000 e-learning course

Join us as we make the most of these exciting times and discover what you can make of this moment.


Required Technical and Professional Expertise
High focus on customer satisfaction Excellent communication skills Fluent English (written, spoken), any other languages are advantage Team spirit Ability to take initiative and work as independent on his/her daily tasks Tech savvy Time keeping

Preferred Technical and Professional Expertise
Knowledge of Windows Operating systems, Networks (LAN/WAN), Lotus Notes and other applications is welcome

About Business Unit
The IBM CIO Office drives change, innovation and efficiency within the enterprise by ensuring a companys IT operations are responsive, resilient and secure enough to keep pace with ongoing changes in technology and business requirements.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-29 Expires: 2019-12-29

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Mac@IBM Apple Advisor

Bratislava, Bratislavský kraj 811 06

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