10 days old

Manager 1, Regional Operations Support

Sodexo
Burlington, MA 01803

Unit Description

 

Sodexo is seeking a Chef Manager to support the Healthcare Northeast area.

 

As the Chef Manager you will be responsible for managing a staff and assisting with the food operations for patient dining, retail operations and catering. The Chef Manager will interact with our client and customers on a daily basis. Excellent customer service and client relations skills are a must!  This is a third shift management position - shift is 10pm - 6am.  

 

This is a full time temporary position that can last up to one year and will initially be assigned at Lahey Clinic in Burlington.  At any time after onboarding, the successful candidate is able to apply for internal positions within Health Care.  Must be will to travel.

 

Click here to learn more about Sodexo Health Care

 

Sound like the opportunity you've been waiting for. Apply today! We look forward to hearing from you. 

Position Summary

The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

Executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are:  Predictable, Reliable, and Repeatable. 

 

Primary Responsibilities:

Client / Customer Service - 10%

-Provide effective communication for client and customers to ensure excellent customer service.

-Effectively partners with client and Sodexo employees to drive successful outcomes.

-Complies with all client policies and procedures.

-Owns and drives operational excellence outcomes of Sodexo and client.

-Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

-Creates a continuous quality improvement culture that drives operational efficiencies.

-Utilizes all operational processes to drive continuous improvement and celebrate successes.

 Analysis & Decision Making - 10%

-Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  

-Follows best practices in decision making to determine best solutions for the business. 

-Effective risk management by ensuring consistent regulatory and legal compliance. 

-Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.

-Effectively delegates operational responsibilities to appropriate individuals / positions. 

  Safety - 10%

-Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

-Behaviors include: 

Working as a team for safety  

Communicating Effectively for Safety  

Managing Safety Risks  

Optimizing Human and Environmental Factors  

Recognizing, respond and reporting incidents 

Adherence to all operational safety practices and protocols

Drives a safety culture throughout the team

  

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree in related field or equivalent experience

Basic Management Experience - 2 years 

Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Categories

Posted: 2020-10-15 Expires: 2020-11-14

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Manager 1, Regional Operations Support

Sodexo
Burlington, MA 01803

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