1+ months

Manager 1, Regional Operations Support

Sodexo
New York, NY 10007

Unit Description

 

  • Do you thrive in a fast-paced environment where change is the only constant?
  • As a natural problem-solver, you thrive on challenges. Youre also an expert at implementing solutions.
  • Do you enjoy a high energy, fast paced environment?

 

 Sodexo is seeking a Manager 1, Regional Support for New York City Health and Hospital Corp., located in New York City, New York. This is a Linen Distribution Manager, which supports 16 locations throughout the 5 boroughs. This is various shifts, depending on the needs of the facility.  Some weekends and holiday are necessary. We are looking for someone with high energy. Teamwork is necessary. This position with report to General Manager on - site.

 

The successful candidate will: 

  • have exceptional client service mentality and executive presence; 
  • be responsible for driving client and patient satisfaction scores;   
  • support a diverse and inclusive workforce. 

 

 

Position Summary

The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client Executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable. 

 

Primary Responsibilities:

Client / Customer Service 

  • Provide effective communication for client and customers to ensure excellent customer service.
  • Effectively partners with client and Sodexo employees to drive successful outcomes.
  • Complies with all client policies and procedures.
  • Owns and drives operational excellence outcomes of Sodexo and client.
  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
  • Creates a continuous quality improvement culture that drives operational efficiencies.
  • Utilizes all operational processes to drive continuous improvement and celebrate
  •  successes.

 Analysis & Decision Making 

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
  • Follows best practices in decision making to determine best solutions for the business. 
  • Effective risk management by ensuring consistent regulatory and legal compliance. 
  • Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.
  • Effectively delegates operational responsibilities to appropriate individuals / positions. 

  Safety 

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
  • Behaviors include:   
    • Working as a team for safety 
    • Communicating Effectively for Safety 
    • Managing Safety Risks 
    • Optimizing Human and Environmental Factors 
    • Recognizing, respond and reporting incidents
    • Adherence to all operational safety practices and protocols
    • Drives a safety culture throughout the team

  

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree in related field or equivalent experience

Basic Management Experience - 2 years 

Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Categories

Posted: 2021-02-05 Expires: 2021-05-08

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Manager 1, Regional Operations Support

Sodexo
New York, NY 10007

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