18 days old

Manager 2, Regional Operations Support

Sodexo
Brooklyn, NY 11201

Unit Description

SUNY Downstate is looking for a Retail Manager (Regional Operations Manager 2) in Brooklyn, NY

 

At this account for Sodexo, the Retail Manager will continue the process of implementing Sodexo retail standards.  The Manager will lead and coordinate the department CARES training.oversee the patient dining program, oversee large retail cafe.   Previous food service experience in healthcare preferred, but not required   #LI

 

The Ideal Candidate will have

  • Background w/Food Retail similar environment.
  • Understanding for increasing retail food sales through: product placement and merchandising.
  • Be customer / guest oriented to enhance the dining experience.
  • Systems orientation for menus/graphics/costing/ordering and inventory/Point of Sale systems.
  • Flexibility to multi-task, delegate, review and adjust employee work schedules.
  • ability to manage, motivate, schedule and train hourly employees.

What's in it for you? Working for Sodexo as the Food Operations Manager  will provide you with the opportunity to contribute your skills to a company where patients are at the heart of everything we do. Sodexo offers clear career paths, growth and advancement opportunities, professional resources and training.

 

Is this opportunity right for you? If your answer to the following questions is \"yes\", then please consider applying:

  • Sales/Marketing: Do you have the ability to successfully execute Sodexo retail programs?
  • Customer Engagement: Can you engage with customers in order to obtain honest and constructive feedback and suggestions?
  • Partnerships: Can you partner with our family of vendors and the community in order to help create special event opportunities for Sodexo?

We are looking for candidates who can:

  • Identify internal/external customer needs and expectations
  • Ensure that Sodexo and customer goals are aligned and met
  • Educate and develop rapport with internal/external customers and promote partnerships
  • Promote a customer/client centered culture that strives to exceed customer and client needs 
  • Coordinate all retail initiatives to drive sales growth and track results

Learn more about Sodexos Benefits 

 

Not the job for you?

At Sodexo, we have CTM positions at numerous client locations across the United States. Continue your search for CTM jobs.

 

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

 

 

Position Summary

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are:  Predictable, Reliable, and Repeatable

 

Primary Responsibilities:

 

Client / Customer Service - 20%

§   Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 

§   Provide effective communication for clients and customers to ensure excellent customer service.

§   Effectively partners with client and Sodexo employees to drive successful outcomes.

§   Complies with all client policies and procedures.

Operational Excellence - 40%

§   Owns, drives, and measures operational excellence outcomes of Sodexo and client.

§    Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

§   Creates a continuous quality improvement culture that drives operational efficiencies.

§   Drives change and creates a culture where change is embraced and operationalized. 

§   Utilizes all operational processes to drive continuous improvement and celebrate successes.

 Analysis & Decision Making - 20%

§   Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  

§   Accountable for effective utilization of labor resources.

§   Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 

§   Effective risk management by ensuring consistent regulatory and legal compliance. 

§   Compliance with supply chain management requirements.

§    Understands and effectively manages unit finances in the Sodexo budgets.    

§   Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

§   Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

§   Effectively delegates operational responsibilities to appropriate individuals / positions. 

§   Follows best practices in decision making to determine best solutions for the business. 

 Safety - 10%

§   Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

§   Behaviors include:  Working as a team for safety  

§   Communicating Effectively for Safety  

§   Managing Safety Risks  

§   Optimizing Human and Environmental Factors  

§   Recognizing, respond and reporting incidents 

§   Adherence to all operational safety practices and protocols

§   Drives a safety culture throughout the team

 

Talent - 10%

§   Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

§   Creates a culture of continuous learning and development for self and those within the unit assigned.

 

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

 

Basic Management Experience - 3 years

 

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

 

Categories

Posted: 2020-10-08 Expires: 2020-11-07

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Manager 2, Regional Operations Support

Sodexo
Brooklyn, NY 11201

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast