1+ months

General Manager - Regional Operations Support

Sodexo
Mililani Town, HI 96789

Unit Description

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

 

Sodexo is seeking a Regional Operations Support Manager for a Potential Sale. The Regional Operations Support (General Manager 3) will provide food operations support in a hospital setting in the greater Oahu region. As a Regional Operations Support Manager you will lead a team to excellence with patient services and retail by providing leadership, training and execution of Sodexo programs. 

 

This position may last up to 12 months and may include overnight stays within the region depending on the needs of the business.

 

 

The successful candidate will:

  • exemplify outstanding leadership
  • have strong interpersonal and client relations skills
  • have familiarity with Sodexo hospital programs or similar external programs (Patient Experience, Healthtouch, Retail Ranger).
  • have demonstrated success obtaining results in patient satisfaction, employee engagement, financial responsibility, and innovative retail concepts  
  • have proven strategic planning
  • have been actively involved in Diversity Awareness.

Is this opportunity right for you? We are looking for candidates who have

  • Proven ability to develop teams
  • possessed the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;
  • Proven ability to motivate and inspire staff and participate on a management team
  • Computer literacy to achieve and maintain competence in web-driven Sodexo programs
  • Full HACCP knowledge, and Sodexo ServSafe certification within 3 months of hire
  • Strong financial acumen (budget process); P/L or Fee based
  • Prior food service management in a hospital environment is required.
  • Registered Dietitian or CDM certification preferred due to the complexity of working in a healthcare setting.

Learn more about Sodexos Benefits  Not the job for you? At Sodexo, we offer Food Service Management and Retail Management positions in a variety of business segments, including Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.Working for Sodexo:How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Position Summary

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are:  Predictable, Reliable, and Repeatable

 

Primary Responsibilities:

 

Client / Customer Service - 20%

§   Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 

§   Provide effective communication for clients and customers to ensure excellent customer service.

§   Effectively partners with client and Sodexo employees to drive successful outcomes.

§   Complies with all client policies and procedures.

Operational Excellence - 40%

§   Owns, drives, and measures operational excellence outcomes of Sodexo and client.

§    Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

§   Creates a continuous quality improvement culture that drives operational efficiencies.

§   Drives change and creates a culture where change is embraced and operationalized. 

§   Utilizes all operational processes to drive continuous improvement and celebrate successes.

 Analysis & Decision Making - 20%

§   Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  

§   Accountable for effective utilization of labor resources.

§   Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 

§   Effective risk management by ensuring consistent regulatory and legal compliance. 

§   Compliance with supply chain management requirements.

§    Understands and effectively manages unit finances in the Sodexo budgets.    

§   Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

§   Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

§   Effectively delegates operational responsibilities to appropriate individuals / positions. 

§   Follows best practices in decision making to determine best solutions for the business. 

 Safety - 10%

§   Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

§   Behaviors include:  Working as a team for safety  

§   Communicating Effectively for Safety  

§   Managing Safety Risks  

§   Optimizing Human and Environmental Factors  

§   Recognizing, respond and reporting incidents 

§   Adherence to all operational safety practices and protocols

§   Drives a safety culture throughout the team

 

Talent - 10%

§   Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

§   Creates a culture of continuous learning and development for self and those within the unit assigned.

 

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

 

Basic Management Experience - 3 years

 

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

 

Categories

Posted: 2020-04-28 Expires: 2020-06-27

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General Manager - Regional Operations Support

Sodexo
Mililani Town, HI 96789

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