1+ months

Manager B2B Operations Process

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Manager, B2B Operations Process will manage a team of business and technical resources to manage, maintain, research and improve processes related to integrations, onboardings and maintenance of Spend Management Portals and high-value and complex B2B customers. This role will drive the continuous improvement of processes, work with matrix teams to serve as Spend Management SME and influence their design and implementation of B2B related functionality and processes. This role will also drive communication of B2B Spend Management performance into the bigger B2B and THD teams. \u003Cstrong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003C/strong\u003E\u003Cbr /\u003E 25%- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field \u003Cbr /\u003E 20%- Develop and implement changes that improve overall Services operations processes that are likely to add value; Manage/drive core Services operations projects and/or process improvements \u003Cbr /\u003E 20%- Manage day to day processes related to areas of responsibility; Create and maintain project work plans \u003Cbr /\u003E 15%- Manage issues and roadblocks that arise related to area of responsibility; Respond proactively to unanticipated field needs arising out of a variety of inputs; Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement \u003Cbr /\u003E 10%- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot; \u003Cbr /\u003E Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise \u003Cbr /\u003E 10%- Provide guidance and training specific to area of expertise; Assist in collaborating findings from data and making verbal/written recommendations; Demonstrate proficiency/understanding of specific processes; Maintain knowledge base regarding specific operations and processes within Services operations\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003C/strong\u003E\u003Cbr /\u003E This position reports to the Senior Manager Ops Process Services. \u003Cbr /\u003E This position has 0-5 direct reports.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003Cbr /\u003E\u003C/strong\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003C/p\u003E\u003Cp\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E5 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAbility to manage operational teams and define operational KPIs a plus\u003C/li\u003E\u003Cli\u003EAbility to act as a business leader on technology initiatives; experience with product management a plus\u003C/li\u003E\u003Cli\u003EExperience with agile development methodology; gathering business requirements and prioritizing based on value\u003C/li\u003E\u003Cli\u003ESkilled in change management and ability to manage / support large-scale technology projects\u003C/li\u003E\u003Cli\u003EAbility to retrieve / analyze data from multiple sources in order to influence project decisions\u003C/li\u003E\u003Cli\u003EKnowledge of Home Depot\u0027s stores, applications, Home Services business, data model, and Service Provider operations a plus\u003C/li\u003E\u003Cli\u003EUnderstanding of web service technology a plus\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cbr /\u003E Knowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EStrong business, functional and/or knowledge for their area of responsibility\u003C/li\u003E\u003Cli\u003EStrong leadership skills\u003C/li\u003E\u003Cli\u003EStrong operations, retail and/or field experience\u003C/li\u003E\u003Cli\u003EAbility to partner/communicate well with the field/stores\u003C/li\u003E\u003Cli\u003EHigh sense of urgency in responding to field needs\u003C/li\u003E\u003Cli\u003EStrong big picture; strategic thinking skills\u003C/li\u003E\u003Cli\u003EStrong quantitative skills such as statistics and data analysis\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003C/div\u003E

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Posted: 2020-02-12 Expires: 2020-04-11

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Manager B2B Operations Process

Home Depot
Atlanta, GA 30303

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