12 days old

Manager, Business Operations

Pfizer
Chennai
**ROLE SUMMARY**

As part of the Data Monitoring and Management (DMM) group, an integral delivery unit within the Global Biometrics and Data Management (GBDM) organization, the Manager, Business Operations is responsible to support the Head Central Services, for all department level business operations to ensure that timely and high quality data management deliverables in supporting the Pfizer portfolio.

Under the centralized management of the Head of India, Data Monitoring and Management, t his role will be responsible to Support the department metrics, resource demand and headcount of strategy planning, calculation and allocation based on the analysis of portfolio demand and business needs. Manage for the compliance of training and qualification (including CV, JD and Org. Charts), Activity Tracker etc. at departmental level. Support for the quality management implementation and quality metrics at departmental level.



+ Project/Program Management

+ Operations Management

+ Vendor Management

+ Change Management

+ Quality Assurance

+ Customer/Client Relationship Management



**ROLE RESPONSIBILITIES**



+ Manage departmental metrics to support the business operation.

+ Manage departmental resource demand to support the business operation.

+ Manage the departmental headcount data, including but not limited

+ Lead for the compliance of training and qualification (including CV, JD and Org Charts), Activity Tracker etc. at departmental level:



+ CV - curriculum vitae: yearly review and information change

+ JD - job description: review and create for new job role

+ Training compliance through the enterprise learning management system (LMS) - P2L: monthly review, report and remind.

+ Training curricula for the job roles: review for business purpose.

+ Lead for the quality management implementation and quality metrics at departmental level.

+ Support department in the selection and management of contracting and outsourcing support

+ Track KPI/KRI for performance

+ Create Dashboard for representing performance of the departmental operations

+ Outsourcing on board, off board, transfer management.

+ Tracking / monitoring of outsourcing invoices by monthly.

+ Conduct regular Oversight KPI Management Committee meetings with key stakeholders from Therapeutic Area

+ Establish and implement an effective feedback mechanism for enhancements from Therapeutic Area



**QUALIFICATIONS**



+ Demonstrated experience in managing business operations in a large Organization/Multinational Company/Pharmaceutical Organization

+ Understanding of the processes associated with clinical study management, data management, and regulatory operations.

+ Abilities in project management, resource management (staff), administrative with supervision and job-related technical capabilities are required, as well as good verbal and written communication skills in relating to colleagues and associates both internal and external to the organization.

+ Must have programming experience in SQL/SAS/Excel VBA and experience in dashboard and visualization development using BI tools - Spotfire/Power BI/Tableau

+ Proficient in commonly used office software including Outlook, Word, Excel, and PowerPoint with learning ability to new applications.

+ Excellent project management Skills, resource management (staff and financial), administrative and technical capabilities are required, as well as good verbal and written communication.

+ Proficient with any visualization tools to represent data in Dashboard

+ Bachelor's degree /Masters' degree in any field with excellent Academic Record

+ MBA in Business Operations/related field will be an advantage



**Organizational Relationships**



+ Reporting relationship to the Head of India Data Monitoring and Management, Clinical Data Sciences, DMM

+ Supports Study and Asset Teams across the Research/Business Units (R/BU), GPD Center of Excellence, DMM and other groups within Pfizer



**Financial Accountability**

Manage budget in support of the Head Central Services DMM and support management as appropriate



Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.



Medical



\#LI-PFE

Categories

Posted: 2021-04-02 Expires: 2021-05-02

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Manager, Business Operations

Pfizer
Chennai

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