1+ months

Manager, Customer Care

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We have an expanding customer care team in Katowice to support our innovative digital TV, internet and voice services called U-Verse. The Agents provide outstanding customer service through an inbound call center providing telephone support to domestic US customers.

**Roles & Responsibilities** :

We need outstanding experienced people-managers who will manage, coach and develop each member of the team of Customer Care Agents. They will be managing 15 front line agents.

Managers who are comfortable dealing with various technical, performance and personal issues of their team members daily.

Manager should be able to keep the team's performance, satisfaction and motivation at top levels.

The role of the manager is varied with opportunity to grow and develop within a truly global organization.


+ Previous working experience in a call center environment

+ Experience with managing/leading a team of 10-15 people

+ Experience with continuous mentoring/coaching of team members

+ Running 1-to-1s on a daily basis; direct feedback, solving performance issues

+ Outstanding spoken and written English

+ Strong interpersonal and soft skills

+ Ability to work in a pressured environment

+ Ability to multi-task

+ Lead by example

+ Flexible management style

+ Be customer-centric

+ Flexible to work in 21/7 environment

**Essential information:**

+ Contract type: Unlimited, full-time contract (after passing a 3-months probation period on temporary contract)

+ Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends

+ AT&T Katowice - new building in Global Office Park, Zabrska 20, Katowice

+ Poland Application Restrictions: At the current time we will only progress applications from Polish nationals and EU/EEA nationals only.

Please upload your CV in English language.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.


Posted: 2021-05-19 Expires: 2021-11-11

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