1+ months

Manager, Customer Solutions Engineering - Duo Security

Cisco Systems Inc.
Austin, TX 78701

Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

Duos mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And thats why we are the most loved and trusted company in security.

As the Manager, Customer Solutions Engineering (CSE) you will recruit, develop, and lead a results-oriented team of technical solutions experts, responsible for driving successful business outcomes for our customers. The ideal candidate will be as passionate about the professional and personal growth of their team, as they are about providing an exceptional implementation experience for customers.

Core Responsibilities:

  • Facilitate effective planning and delivery of successful Duo implementations, leading to high customer adoption and satisfaction.
  • Develop and manage strategic team direction and initiatives, in partnership with the rest of the CSE management team.
  • Build and foster cross-functional collaboration with the broader Customer Success leadership team.
  • Act as a key escalation point and lead interactions and collaboration with internal teams to drive urgent issues to resolution.
  • Liaise with the Product Management team to represent the voice of the customer.
  • Develop and scale our methodology, processes, and tools for solutions delivery.
  • Track and optimize key delivery metrics.

Competencies Required:

  • 3+ years experience leading technical teams in solutions delivery / professional services / consulting a plus.
  • Technically minded with strong relationship building skills.
  • Coaching and mentoring others to success, scaling processes, solving strategic objectives.
  • Excellent written and oral business communication skills, and respect for diverse groups of people.
  • Demonstrated ability to multi-task in a fast-paced environment.
  • Knowledge of security concepts and the broader security industry is desirable.

Duo is committed to encouraging and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duos achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veterans status, religion, disability, sexual orientation and beliefs.

If this role sounds exciting and you have unique skills and experiences, then we encourage you to apply - bring us your passion, curiosity, and innovative spirit! Finally and most importantly, we are a proud Equal Opportunity Employer.



Posted: 2020-10-02 Expires: 2020-12-30

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Manager, Customer Solutions Engineering - Duo Security

Cisco Systems Inc.
Austin, TX 78701

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