17 days old

Manager, Digital Transformation

Jobs For the Future
Boston, MA 02108
  • Job Code
Jobs For the Future

Jobs for the Future is an Equal Opportunity Employer and is committed to diversity in its workforce. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Jobs for the Future requests priority referrals of Protected Veterans for this job opening, and all other externally posted company employment opportunities.

About JFF:

JFF is a national nonprofit that drives transformation in the American workforce and education systems. For more than 35 years, JFF has led the way in designing innovative and scalable solutions that create access to economic advancement for all. Learn more about JFF and join us as we build a future that works.

About the position:

The Manager, Digital Transformation is a new role helping deliver an emerging core service line within JFFLabs Social Impact Acceleration practice. Youll help build and execute a high-quality, high-impact client service model that brings together growth-stage technology start-ups, Fortune 500 companies, higher education institutions, workforce boards, and others to show how technology can truly transform how we live and work. Your work will have the potential for lasting impact on these institutions and the workers and learners they support by ensuring that new technologies are implemented effectively and sustainably, that our clients business and social impact goals are met, and that we can continue to learn and improve to deliver world-class digital transformation services and technologies to the people and organizations who could benefit the most.

This position requires a dynamic, agile team member who is comfortable experimenting and iterating work with high standards for excellence across a wide variety of responsibilities, constantly looking out for opportunities to improve, and moving forward projects as an individual contributor. The Manager contributes to the planning and execution of the Digital Transformation & Acceleration teams and reports to the Associate Director, Digital Transformation.

What youll do:

  • Program Excellence
    • Play a key role in the execution of digital transformation projects, serving as an intermediary with technology vendors and working on behalf of our clients to ensure that selected technology solutions are effectively implemented in pursuit of our clients business and social impact objectives
    • Serve as a core project manager across Digital Transformation team projects, maintaining a high-level view of deadlines and deliverables, key stakeholders, and any grant/funder reporting requirements where relevant, and ensuring the team has a clear understanding of how each project is progressing
    • Execute against, and in some cases own, a project plan for each pilot project, managing laterally and up to vendors, clients, and the teams to ensure on-time, on-budget deployment of chosen technologies
    • Collaborate with Accelerations solutions design staff and the Digital Transformation team to help ensure that pilot technology is deployable in the client environment
    • Help support and manage a range of clients / external partners deliverables associated with project implementation, rollout, and operations including but not limited to setting up end-user accounts, technical or non-technical troubleshooting, and monitoring project lifecycle
  • Program Strategy
    • Build strong relationships with clients and vendors alike; understand their needs, challenges, business models, and current approaches to technology to inform pilot design and management
    • Operationalize and refine emerging models, analysis, tool/system development, and process improvement support across projects and client engagements as well as the teams broader strategy
    • Execute on, and in some cases partner with clients, vendors, and end users to develop a communications and engagement strategy to drive awareness, understanding, and adoption, including demos, regular check-ins, email and other communications channels, etc.; contribute to and in some cases deliver client presentations and reports
    • Monitor product performances and actively communicates results and opportunities for optimization to key stakeholders
  • Team Operations
    • Conduct data collection, analysis, and reporting in coordination with client and vendors Contribute to facilitation of client communities of practice or other broad-based learning and engagement opportunities, including end-of-project debriefs, capturing of lessons learned, and revisions to Digital Transformation best practices. Support compelling collateral pieces i.e. white papers, case studies, reports, presentations, etc.
    • Other duties as necessary and/or assigned

Who you are:

  • You have a passion for helping workers advance and for leveling the playing field to create economic opportunity for all. You have worked on or a strong interest in issues of economic advancement, education reform, and/or workforce development
  • You have 2+ years of relevant experience in client success or customer service focused on supporting the adoption of new technologies or the success of Digital Transformation projects, ideally with a mix of non-profit, private, and public sector stakeholders
  • You are a superb project manager, oriented towards ensuring teams have the clarity they need to move forward, identifying needed decisions and next steps, tracking and ensuring follow-through, and not dropping balls
  • You demonstrate the ability to work to a high standard of excellence in client engagements with curiosity and empathy for client business and impact challenges; thoughtful, proactive, adaptive, and highly responsive communications and information-sharing
  • You demonstrate an understanding of end user behavior, needs, and constraints and are willing to invest the time and energy needed to make sure that end users are set up for success in technology demonstration project
  • You are able to identify and recommend opportunities for process improvement, develop new or optimize current operating models for how work is delivered, and build stakeholder buy-in for your recommendations
  • You are able to communicate technology concepts effectively to both technical and non-technical audiences, and can quickly speak the language of different companies and/or large foundations
  • You model inclusive leadership, working effectively with diverse staff, and stewarding an organizational culture that embraces diversity, equity, and inclusion, and an ability to apply JFFs core values to all areas of your work
  • You are excellent at working both in teams and independently. You are able to use your informal authority to get things done well in a matrixed work environment
  • You have excellent communication skills both written and spoken. You have the ability to persuasively and efficiently plan and facilitate meetings, and build and deliver presentations for stakeholders across sectors

Diversity, Equity and Inclusion at JFF:

JFF is committed to sustaining a diverse community with a work environment that is welcoming, respectful, and encouraging to all. JFF fosters a culture of inclusion that celebrates and cultivates diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, age, national origin, socioeconomic status, religion, ability, culture, and experience.

To apply:

Your application must include your resume and answers to the pre-screening questions in 350 words or less. This is in lieu of a cover letter.

JFF offers a competitive salary and benefits package, commensurate with experience and skills.

Posted: 2020-11-11 Expires: 2020-12-12

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Manager, Digital Transformation

Jobs For the Future
Boston, MA 02108

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