1+ months

Manager, GBS HR, Core Services, Regional Process & Optimization

Pfizer's Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness. The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model. With an established community and evolving support model, Pfizer's Enabling Functions Hubs are dynamic and energizing places to work. Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions. Pfizer operates Enabling Functions Hubs in six strategic locations: Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica; Dublin, Ireland; Thessaloniki, Greece; and Dalian, China.

**Why Patients Need You**

Pfizer's Colleague Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo. You will lead a team that delivers operational excellence, making work easier and faster so we can deliver breakthroughs that change patients' lives.

**What You will achieve**

The Regional Core HR Process Lead for Core HR Services will enable a best-in-class employee experience by providing experience design and process optimization expertise and operational leadership to a team responsible for regional core HR administration processes design and implementation. In this role you will establish and lead a team of diverse and qualified process experts, who will enable the delivery of high-quality and proactive services to our colleagues out of our GBS hub or implemented by the business process outsourcer. This role will partner closely with the site teams along with the Global IBM Lead and Global Core HR Process Leads to drive consistency across hubs and provide a seamless experience for all Pfizer colleagues.

**How You Will Achieve It**

+ Oversee regional process design operations for excellence (quality, efficiency, effectiveness and impact); including defining work standards and evaluating staff

+ Ensure the regional process team is focused on priorities through activity-based metrics which demonstrate continuous improvement and provide a competitive advantage to the various businesses

+ Drive regional core HR services requirements for the full employee lifecycle, excluding recruitment and

+ Onboarding, and report out on processes and operating metrics defined within global strategy and governance for all HR processes.

+ Maintain existing regional standardization and govern future standardization; incorporate input from the hub and global teams to prioritize and deliver enhancements, which optimize benefits for and across multiple functions

+ Implement all process re-engineering of functional requirements in order to achieve the process improvements needed to satisfy evolving customer needs

+ Partnering with other regional leads, develop the regional guidelines to execute the global strategy and governance for all HR processes.

+ Partnering with the core HR global process & optimization team, measure the effectiveness of HR processes using key performance indicators and other performance measures; implement and resolve regional process changes and issues while maintaining global standardization.

+ Partner with all teams within the regional core HR services organization that works in the overall context of Pfizer's global HR service delivery model

+ Embrace and lead the effective management of matrix reporting structure and shared accountability for core HR objectives, thoughtfully and effectively manage critical interdependencies

+ Work with the GBS and Digital Technology leaders to define and improve global tools.

+ Create and maintain an outside network for best practices in the shared services arena

**Must Have**

+ 3-5+ years of HR functions, employee experience, process design, project management and/or operations experience, 1-2+ years of service delivery

+ At least 1 year of experience in a team leadership capacity

+ Bachelor's degree in Human Resources, Business Management, Organization Development, Management Information Systems, Information Technology or a related field.

+ Detailed understanding of HR business processes, data access stewardship, HR programs & policies and service delivery

+ Ability to provide guidance to ensure the regional process team effectively, accurately, and consistently applies process standards

+ Extensive background and hand-on experience in customer experience; process and continuous improvement methodologies

+ Strong coaching and consulting skills and ability to influence decisions to a positive business outcome

+ Ability to work, lead a team as well as influence across a highly matrixed environment; ability to mobilize key internal and external stakeholders and engage both colleagues and senior leadership and to manage third party providers

+ Ability to work across business units and geographies and service colleagues across the region

+ Demonstrated strategic and analytical thinking skills; ability to translate strategy to a tactical, executable level

+ Experience leading multiple projects concurrently, demonstrating a pragmatic approach and results orientation.

+ Ability to influence others, delegate, lead, coach, and mentor in a virtual or co-located team-based environment.

+ Ability to resolve escalated issues and problems quickly, efficiently, and independently

+ Excellent verbal and written communication skills, proficient in English .


**Nice To Have**

+ Master's degree in Human Resources, Business Admission, Finance, or related field

+ Experience working in a shared service model, transitioning work from HR to a centralized shared services team.

+ Experience working with HR enabling technologies including call center and case management tools, knowledge base management, and process documentation. Workday experience highly preferred.


+ Ability to work Monday to Friday in a global environment which will require occasional off-hours conference call

+ Will require travel to BPO partnered location and limited country travel within region

+ Ability to travel: 5-10%

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Human Resources



Posted: 2021-03-29 Expires: 2021-05-28

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