12 days old

Manager, Internal Communications - Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104

The Manager of Internal Communications reports to Duos Head of Communications. You will organize communications efforts and content calendars, working across functions with the Duo communications team, broader Cisco Security team, human resources, legal team and executives (to name a few) around key company news and updates. You will work closely with the public relations team to ensure internal and external messages and branding are consistent, as well as with senior executives to help communicate a number of company updates and milestones.

As an internal communications manager, responsibilities will include, but are not limited to:

  • Develop and implement an internal communications strategy and tactical plan that build engagement and a positive transparent culture within Duo as part of Cisco Security
  • Oversee communications for ongoing integration of Duo into Cisco, as well as any other change management communications and processes
  • Manage the overall Internal Communications calendar and partner across functions with the Duo communications team, broader Cisco Security, Global Security Sales Organization (GSSO), people (human resources, diversity & inclusion, recruiting) team, legal team and executives around key company news and updates, ensuring messaging is integrated, creative, and consistent
  • Plan, write and edit content as both visible author and ghostwriter for a variety of internal communications vehicles including but not limited to: email, FAQs, video, newsletters, monthly all-hands meetings, and physical and digital signage
  • Create a seamless flow of information from top-down and bottom-up that results in team members receiving important information from leadership (changes, goals, values) and leadership understanding needs of team members
  • Build and leverage employee feedback channels, monitor in real-time, and analyze data from regular surveys. Propose and apply best practices to extend reach and engagement, and improve delivery methods and frequency
  • Act as a trusted resource and develop strong relationships with colleagues at all levels. Build consensus across cross-functional teams and influence decision making with senior-level audiences to achieve business objectives
  • Help proactively manage internal communications response to crisis situations that may affect company perception and reputation
  • Advise senior executives of developments throughout the company, either face-to-face or through regular written communication, and assist with executive messaging and presentations as needed


  • Excellent writing, editing and proofreading skills
  • Ability to develop creative communication strategies and tactics, as well as track effectiveness of campaigns and manage feedback channels to make recommendations for improvement
  • Strong public speaking skills as you are likely to give presentations to staff or company executives
  • Proven ability to prioritize, be assertive and a willingness to take ownership is key to success. Candidate must be detail-oriented with ability to handle various tasks simultaneously, thriving in a fast-paced environment
  • Adept interpersonal and relationship-building skills to work across teams at Duo, including senior executives
  • Skilled team player with ability to negotiate approvals diplomatically, and maintain composure and quality under deadline pressure
  • Security industry or broader technology industry experience is a plus, but not required
  • A degree in journalism, communications, public relations or marketing is an advantage although not required

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duos achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veterans status, religion, disability, sexual orientation and beliefs.

And if this role is exciting you, we encourage you to apply even if you dont meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer 


Posted: 2019-11-08 Expires: 2019-12-08

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Manager, Internal Communications - Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104

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