3 days old

Manager, IT Managed Services

El Paso, TX
  • Job Code
Position Title: Manager, IT Managed Services
Job Code: 490098
Job Location: Texas-El Paso


As a Manager, IT Managed Services you will be responsible for managing technology & business relationships, multiple capability teams/resources and day to day operations within the El Paso (GBTS - Global Business & Technology Solutions) Center.


In this role you will be responsible for key components of several moderate to complex technology relationships delivered via managed service delivery models. You will consult directly with management on all phases of solution implementation to ensure adherence to standards, identify potential risks and develop mitigation plans, integrate technology associated with managed services and/or Software as a Service (SaaS) delivery models while managing capabilities and resources providing these services. This role requires understanding of the end-to-end Software development technology stack, IT Service Management frameworks and Production Operations. The ideal candidate will exhibit strong technology skills and business acumen to become a trusted partner, consultant and technology generalist for the internal business/corporate centers we support, contributor to moderate to large enterprise initiatives, and actively contributes to the success of the overall El Paso site.


Primary Responsibilities:

  • Develop and maintain the business & technology relationship across all business partnerships with a focus on delivering top quality services and technology to assist Prudential with meeting our strategic objectives
  • Manage the overall, end to end, IT Managed Service global delivery model across all Prudential corporate centers capabilities that fall within GBTS – El Paso (Global Business & Technology Solutions). This includes managing resources across all capabilities (i.e. Project Management, Software Development, Quality Assurance, Business / Technical Analysis, Solution Engineering, etc.)
  • Understand how the business strategy integrates within the overall organization to contribute to achieving business and technology objectives; financial management, requires good working knowledge of the internal corporate centers and ability to stay current with industry best practices
  • Provide IT Management level oversight of day-to-day IT manage service activities:
    • Evaluate service quality and IT process improvements
    • IT process control monitoring
    • Monitor service levels, resolve risks/issues, manage escalation-to-resolution
    • Manage relationship with internal and third-party technology service providers
    • Support HR and senior leadership initiatives
    • Performance management
    • Support staff in solving problems and incorporating new processes and technology to support the business
  • Consult with senior management in the analysis and execution of business plans
  • Attract, retain and develop talent to support Prudential’s Global Business and Technology Solutions, enterprise-wide services

  • Ability to work effectively across multiple organizations utilizing strong influencing skills coupled with technology expertise for multiple capabilities. This includes strong problem solving, cross functional leadership, and conflict resolution
  • The ideal candidate will have the ability to influence and lead cross functional teams and with a demonstrated record of developing, managing and inspiring a team or multiple teams of direct reports
  • Relationship management/consulting experience
  • 6 years of experience in a managed services leadership role, leading IT initiatives and in support of complex software infrastructure technologies in various server environments
  • 6 years of experience in project management, project budgeting/finance, resource allocation, tracking, reporting, risk/issue mitigation, IT cost models and estimation processes
  • Experience with the Software Development Life Cycle required
  • Strong strategy development, analytics, negotiation, interpersonal, talent management, written, verbal and motivational skills
  • Proficiency with MS Office product suite (MS Word, Excel, PowerPoint, Visio)
  • Highly effective interpersonal and communication skills, both written and verbal
  • Bachelor's degree in Computer Science, a related field or equivalent work experience required
  • Experience with third-party IT vendor management and oversight is a big plus

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Technology
Schedule: Full-time


Posted: 2018-12-13 Expires: 2019-01-12

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Manager, IT Managed Services

El Paso, TX

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