9 days old

Manager, Loyalty Operations

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPosition Purpose\u003C/strong\u003E: The Manager, Customer Program Operations will be responsible for the activation and implementation of The Home Depot\u0026rsquo;s Pro Xtra Loyalty Program in stores, call centers, and with outside sales.\u0026nbsp; The role will develop and deliver all associate training and communications to ensure program understanding and to ultimately drive adoption with customers through the associate.\u0026nbsp; This role will ensure benefits are delivered to members consistently and in compliance with program terms, it will also be responsible for ongoing program servicing and will support tracking and resolution of associate questions.\u0026nbsp; The Manager, Customer Program Operations will also act as the advocate for associates using program tools and communication materials and will identify ways to increase tool usage and reduce associate confusion or friction points.\u0026nbsp; This role will work with cross-functional partners, primarily Loyalty Strategy, Loyalty Product, Loyalty Marketing, Pro Operations, and Store Operations to launch and execute Customer Programs.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EMajor Tasks, Responsibilities and Key Accountabilities: \u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAnalyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.\u003C/li\u003E\u003Cli\u003EDevelop and implement changes that improve overall store operations processes that are likely to add value to the stores\u0027 bottom line. Manage/drive core store operations projects and/or process improvements.\u003C/li\u003E\u003Cli\u003EManage day to day processes related to their areas of responsibility. Create and maintain project work plans.\u003C/li\u003E\u003Cli\u003EManage issues and roadblocks that arise related to their area of responsibility. Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.\u003C/li\u003E\u003Cli\u003ECommunicate effectively and build strong, effective partnerships with call centers/field/stores and throughout The Home Depot.\u003C/li\u003E\u003Cli\u003EPrepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.\u003C/li\u003E\u003Cli\u003EProvide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.\u003C/li\u003E\u003Cli\u003EMaintain knowledge base regarding specific operations and processes within store operations\u003C/li\u003E\u003Cli\u003EResponsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003ENature and Scope\u003C/strong\u003E:\u003C/p\u003E\u003Cp\u003EReports to Senior Manager, Customer Loyalty Operations\u003Cbr /\u003EIndirect reports typically include 2-5 Business Analysts.\u003Cbr /\u003ETypically requires frequent persuasion or influencing of others.\u0026nbsp;\u003Cbr /\u003EUsually assigns and reviews work of others.\u003Cbr /\u003ETypically analyzes situations for process improvement.\u003Cbr /\u003ETypically considers among many different options or procedures when solving problems.\u003Cbr /\u003ETypically, once given general assignments, determines priorities and defines what should be done and how to do it.\u003C/p\u003E\u003Cp\u003EEnvironment:\u0026nbsp;Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EMinimum Qualifications:\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003C/p\u003E\u003Cp\u003EEducation Required:The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003C/p\u003E\u003Cp\u003EYears of Relevant Work Experience: 5 years\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications\u003C/strong\u003E:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EDeep knowledge of operational processes\u003C/li\u003E\u003Cli\u003EProficiency in leading by influencing others\u003C/li\u003E\u003Cli\u003EStrong communication and strategic decision-making skills\u003C/li\u003E\u003Cli\u003EPrevious retail and/or e-commerce experience at a national-level\u003C/li\u003E\u003Cli\u003EPrevious customer program experience\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EStrong business, functional and/or store knowledge for their area of responsibility Leadership and management experience preferred\u003C/li\u003E\u003Cli\u003EStrong operations, retail and/or field experience required\u003C/li\u003E\u003Cli\u003EAbility to partner/communicate well with the field/stores\u003C/li\u003E\u003Cli\u003EHigh sense of urgency in responding to field needs\u003C/li\u003E\u003Cli\u003EStrong big picture; strategic thinking skills\u003C/li\u003E\u003Cli\u003EStrong quantitative skills such as statistics and data analysis\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003C/div\u003E


Posted: 2020-11-21 Expires: 2020-12-21

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Manager, Loyalty Operations

Home Depot
Atlanta, GA 30303

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