1+ months

Manager of Customer Success

Cisco Systems Inc.
Tokyo, Kanto

Manager, Collaboration Customer Success

What You'll Do

You will be responsible for continuing the transformation of the Cisco Customer Success (CS) organization into a world class, customer focused, adoption and growth resource supporting Cisco's global community of end customers and distribution partners for our WebEx offerings.

Your mission will be to provide thought leadership for the Customer Success organization. This includes defining industry leading customer service strategies for Cisco's growing portfolio of cloud-based Collaboration offer.

Who You'll Work With:

You will manage a Collaboration Customer Success Manager team, covering a customer base throughout Japan / other ASEAN countries.  Youll  serve as a key business partner and thought leader within the APAC leadership team and to other key stakeholders including sales, marketing/digital marketing, support and our partner community.

Who You Are:

LEADERSHIP

  • Leader and team player who is energetic, driven and a mentor.
  • Demonstrated success working closely with extremely talented research, engineering, sales, support and marketing organizations to optimize the product development process.
  • Demonstrated track record of success in driving through a customer success or inside sales/support organization customer satisfaction, product adoption, business growth, and customer retention.
  • Detailed understanding of the collaboration ecosystem, with strength in mobile, voice, video and inter-team dynamics.
  • Ability to coach, support, and inspire the existing team while facilitating the growth necessary to support Cisco's new business initiatives.

PASSION

  • A desire to develop and bring to market business solutions built on a foundation simple, elegant end user experience.
  • A digital native with true love for all things mobile, and a social person by nature.
  • Naturally geared toward driving results while nurturing a fun-filled work environment where the extraordinary is encouraged, reached and exceeded.
  • Eager to work with product, engineering, sales, digital marketing, and support teams to make decisions about complex problems associated with the Customer Success function across multiple products, and global markets.
  • Organically partners and communicates across functions to drive a comprehensive understanding of all product capabilities, ROI and marketplace needs.

RESULTS

  • Passion for delivering business results and optimizing the business performance based on the analysis and optimization based on key performance indicators.
  • Ability to easily transition from technical details to strategic planning.
  • An individual with strong blend of analytical decision-making and creative problem-solving skills.
  • Desire to work in a fast-paced growth environment where we make decisions and then design, build and ship high-quality products on time.

Minimum Qualifications:

  • 10+ years of progressive business leadership responsibility in the areas of customer success for SaaS applications. Experience in inside sales, customer service or digital marketing are a plus.
  • Exceptional communicator with superior interpersonal skills and comfortable speaking at customer-facing events.
  • Experience leading/supporting market sales engagements and developing initial relationships into long term partnerships and sales.
  • Japanese: Native or high professional working level
  • English: Professional working level

Desired:

  • Working knowledge of modern analytics strategies data visualization, routinely reporting market conditions and product metrics.
  • Experience with Agile development processes and product management.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything - people, process, data and things - and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Categories

Posted: 2019-10-09 Expires: 2019-12-15

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Manager of Customer Success

Cisco Systems Inc.
Tokyo, Kanto

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