11 days old

Manager, Operations Process

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003EThe Manager, Operations Process will manage a cross-functional team of business and technical stakeholders to research and understand which data points are most impactful to share with and receive from our Service Providers during the job life cycle. This role will drive the design and implementation of how we communicate systemically with Service Providers via API web services. This leader will also be responsible for the strategic conversion of Service Providers from existing APIs to a new API infrastructure. \u003Cstrong\u003E\u003Cbr /\u003E\u003Cbr /\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E25%- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field \u003Cbr /\u003E 20%- Develop and implement changes that improve overall Services operations processes that are likely to add value; Manage/drive core Services operations projects and/or process improvements \u003Cbr /\u003E 20%- Manage day to day processes related to areas of responsibility; Create and maintain project work plans \u003Cbr /\u003E 15%- Manage issues and roadblocks that arise related to area of responsibility; Respond proactively to unanticipated field needs arising out of a variety of inputs; Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement \u003Cbr /\u003E 10%- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot; \u003Cbr /\u003EPrepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise \u003Cbr /\u003E 10%- Provide guidance and training specific to area of expertise; Assist in collaborating findings from data and making verbal/written recommendations; Demonstrate proficiency/understanding of specific processes; Maintain knowledge base regarding specific operations and processes within Services operations\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003EThis position reports to the Senior Manager Ops Process Services. \u003Cbr /\u003EThis position has 0-5 direct reports.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003EThe knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EYears of Relevant Work Experience: \u003C/strong\u003E5 years\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EAbility to act as a business leader on technology initiatives; experience with product management a plus\u003C/li\u003E\u003Cli\u003EExperience with agile development methodology; gathering business requirements and prioritizing based on value\u003C/li\u003E\u003Cli\u003ESkilled in change management and ability to manage / support large-scale technology projects\u003C/li\u003E\u003Cli\u003EAbility to retrieve / analyze data from multiple sources in order to influence project decisions\u003C/li\u003E\u003Cli\u003EKnowledge of Home Depot\u0027s stores, applications, Home Services business, data model, and Service Provider operations a plus\u003C/li\u003E\u003Cli\u003EUnderstanding of web service technology a plus\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E\u003Cbr /\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EStrong business, functional and/or knowledge for their area of responsibility\u003C/li\u003E\u003Cli\u003EStrong leadership skills\u003C/li\u003E\u003Cli\u003EStrong operations, retail and/or field experience\u003C/li\u003E\u003Cli\u003EAbility to partner/communicate well with the field/stores\u003C/li\u003E\u003Cli\u003EHigh sense of urgency in responding to field needs\u003C/li\u003E\u003Cli\u003EStrong big picture; strategic thinking skills\u003C/li\u003E\u003Cli\u003EStrong quantitative skills such as statistics and data analysis\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E

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Posted: 2019-11-07 Expires: 2019-12-11

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Manager, Operations Process

Home Depot
Atlanta, GA 30303

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