10 days old

Manager, Operations Process - Pro Experience

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003Cbr /\u003E\u003C/strong\u003EThe Manager, Pro Experience will partner with a cross-functional team of business and technical stakeholders to research and understand initiatives designed to grow Pro share of wallet. This role will drive the design and implementation of how execute on Pro centric initiatives. This leader will also be responsible for representing operations when driving Pro initiatives. Analyze the fundamental components of problems and communicate the correct course of action to the team. Develop and implement changes that improve overall Pro experience that are likely to add value; Manage/drive Pro experience related projects and/or process improvements. Manage day to day processes related to areas of responsibility; Create and maintain project work plans. Manage issues and roadblocks that arise related to area of responsibility; Respond proactively to unanticipated needs arising out of a variety of inputs; Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement. Communicate effectively and build strong, partnerships with the business units/field/stores and throughout The Home Depot. Prepare and deliver high-level insights and recommendations based on multiple analysis of industry/ business, competitive landscape, consumer data for area of expertise. Provide guidance and training specific to area of expertise; Assist in collaborating findings from data and making verbal/written recommendations; Demonstrate proficiency/understanding of specific processes; Maintain knowledge base regarding specific operations and processes related to the Pro experience.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003EAnalyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field. \u003Cbr /\u003EDevelop and implement changes that improve overall store operations processes that are likely to add value to the stores\u0027 bottom line. Manage/drive core store operations projects and/or process improvements. \u003Cbr /\u003EManage day to day processes related to their areas of responsibility. Create and maintain project work plans. \u003Cbr /\u003EManage issues and roadblocks that arise related to their area of responsibility. \u003Cbr /\u003ERespond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement. \u003Cbr /\u003ECommunicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot. \u003Cbr /\u003EPrepare and deliver high-level insights and recommendations based on multiple analysis of industry/ business, competitive landscape, consumer data for area of expertise. \u003Cbr /\u003EProvide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes. \u003Cbr /\u003EMaintain knowledge base regarding specific operations and processes within store operations \u003Cbr /\u003EResponsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003EDirect and indirect reports typically include 2-5 Business Analysts. \u003Cbr /\u003ETypically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others. \u003Cbr /\u003ETypically procedures for analyzing situations and making conclusions are very diverse. \u003Cbr /\u003ETypically considers among many different options or procedures when solving problems. \u003Cbr /\u003ETypically, once given general assignments, determines priorities and defines what should be done and how to do it.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003Cbr /\u003E\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003Cbr /\u003EUnder constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003EThe knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E5 years\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003Cbr /\u003E\u003C/strong\u003EAbility to act as a business leader\u003Cbr /\u003EExperience with business development methodology; gathering requirements and prioritizing based on value\u003Cbr /\u003ESkilled in change management and ability to manage / support large-scale projects\u003Cbr /\u003EAbility to retrieve / analyze data from multiple sources in order to influence project decisions\u003Cbr /\u003EKnowledge of Home Depot\u0027s stores, applications, Pro customer and operations a plus\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E\u003C/strong\u003EStrong business, functional and/or store knowledge for their area of responsibility \u003Cbr /\u003ELeadership and management experience preferred \u003Cbr /\u003EStrong operations, retail and/or field experience required \u003Cbr /\u003EAbility to partner/communicate well with the field/stores \u003Cbr /\u003EHigh sense of urgency in responding to field needs \u003Cbr /\u003EStrong big picture; strategic thinking skills \u003Cbr /\u003EStrong quantitative skills such as statistics and data analysis.\u003C/div\u003E

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Posted: 2019-11-07 Expires: 2019-12-11

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Manager, Operations Process - Pro Experience

Home Depot
Atlanta, GA 30303

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