1+ months

Manager, Operations Process - Salesforce

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Home Services Lead Management team utilizes Salesforce to drive many CRM activities ranging from Call Center process, resource planning/scheduling and traditional Lead Nurturing and Recovery activities. Our team is looking to further support our activities by utilizing a Salesforce Administrator to help bridge the gap between our engineering and business resources making us more nimble and effective in our efforts.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EAnalyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.\u003C/li\u003E\u003Cli\u003EDevelop and implement changes that improve overall store operations processes that are likely to add value to the stores\u0027 bottom line. Manage/drive core store operations projects and/or process improvements.\u003C/li\u003E\u003Cli\u003EManage day to day processes related to their areas of responsibility. Create and maintain project work plans.\u003C/li\u003E\u003Cli\u003EManage issues and roadblocks that arise related to their area of responsibility.\u003C/li\u003E\u003Cli\u003ERespond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.\u003C/li\u003E\u003Cli\u003ECommunicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.\u003C/li\u003E\u003Cli\u003EPrepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.\u003C/li\u003E\u003Cli\u003EProvide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.\u003C/li\u003E\u003Cli\u003EMaintain knowledge base regarding specific operations and processes within store operations\u003C/li\u003E\u003Cli\u003EResponsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EDirect and indirect reports typically include 2-5 Business Analysts.\u003C/li\u003E\u003Cli\u003ETypically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.\u003C/li\u003E\u003Cli\u003ETypically procedures for analyzing situations and making conclusions are very diverse.\u003C/li\u003E\u003Cli\u003ETypically considers among many different options or procedures when solving problems.\u003C/li\u003E\u003Cli\u003ETypically, once given general assignments, determines priorities and defines what should be done and how to do it.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Additional Environmental Job Requirements: \u003C/strong\u003E\u003Cbr /\u003E Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E5 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EMasters Degree or Bachelor Degree \u002B 4 years experience in Salesforce\u003C/li\u003E\u003Cli\u003EStrong Salesforce configuration skills\u003C/li\u003E\u003Cli\u003EHas worked mostly in Sales Cloud, Service Cloud \u0026 Marketing Cloud\u003C/li\u003E\u003Cli\u003EFull life-cycle Implementation experience\u003C/li\u003E\u003Cli\u003EExtensive Salesforce training experience\u003C/li\u003E\u003Cli\u003EHas work on Classic and Lightning\u003C/li\u003E\u003Cli\u003EVery strong with Data Migration\u003C/li\u003E\u003Cli\u003ESalesforce Certified Administrator\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EStrong business, functional and/or store knowledge for their area of responsibility\u003C/li\u003E\u003Cli\u003ELeadership and management experience preferred\u003C/li\u003E\u003Cli\u003EStrong operations, retail and/or field experience required\u003C/li\u003E\u003Cli\u003EAbility to partner/communicate well with the field/stores\u003C/li\u003E\u003Cli\u003EHigh sense of urgency in responding to field needs\u003C/li\u003E\u003Cli\u003EStrong big picture; strategic thinking skills\u003C/li\u003E\u003Cli\u003EStrong quantitative skills such as statistics and data analysis.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E


Posted: 2019-11-07 Expires: 2020-01-09

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Manager, Operations Process - Salesforce

Home Depot
Atlanta, GA 30303

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