11 days old

Manager, Operations Process - Services

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003Cbr /\u003E \u003C/strong\u003EIdentify, distinguish and analyze multiple components of a problem and then make conclusions using high-level quantitative skills to help drive projects and bring value to the Home Depot through Services operations. Participate in driving operations processes for specific areas of responsibilities and complete project tasks as assigned by managers. Ability to use strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem; provide input on strategy based on knowledge of industry and technology trends . Execute day to day processes and tasks related to core operations projects and process improvements, including direct customer contact and issue resolution. Communicate issues and roadblocks related to their areas of responsibility. Prepare and deliver insights and recommendations based on analyses. Provide customers with specialized information from a variety of resources.\u003Cstrong\u003E\u003Cbr /\u003E \u003C/strong\u003E\u003Cstrong\u003E\u003Cbr /\u003E MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 25%- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field \u003Cbr /\u003E 20%- Develop and implement changes that improve overall Services operations processes that are likely to add value; Manage/drive core Services operations projects and/or process improvements \u003Cbr /\u003E 20%- Manage day to day processes related to areas of responsibility; Create and maintain project work plans \u003Cbr /\u003E 15%- Manage issues and roadblocks that arise related to area of responsibility; Respond proactively to unanticipated field needs arising out of a variety of inputs; Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement \u003Cbr /\u003E 10%- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot; \u003Cbr /\u003E Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise \u003Cbr /\u003E 10%- Provide guidance and training specific to area of expertise; Assist in collaborating findings from data and making verbal/written recommendations; Demonstrate proficiency/understanding of specific processes; Maintain knowledge base regarding specific operations and processes within Services operations\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to the Senior Manager Ops Process Services. \u003Cbr /\u003E This position has 0-5 direct reports.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E5 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E - PMI certification \u003Cbr /\u003E - 3 years of retail experience or process management in related area\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Knowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E- Strong business, functional and/or knowledge for their area of responsibility \u003Cbr /\u003E - Strong leadership skills \u003Cbr /\u003E - Strong operations, retail and/or field experience \u003Cbr /\u003E - Ability to partner/communicate well with the field/stores \u003Cbr /\u003E - High sense of urgency in responding to field needs \u003Cbr /\u003E - Strong big picture; strategic thinking skills \u003Cbr /\u003E - Strong quantitative skills such as statistics and data analysis\u003C/div\u003E

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Posted: 2019-11-07 Expires: 2019-12-11

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Manager, Operations Process - Services

Home Depot
Atlanta, GA 30303

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