1 day old
2018-06-212018-07-21

MANAGER- POST ORDER EXPERIENCE

Home Depot
Atlanta, GA
  • Job Code
    119007
MANAGER- POST ORDER EXPERIENCE - Atlanta GA 30308 Skip Navigation
Job Details

MANAGER- POST ORDER EXPERIENCE (119007)

GA - Atlanta

  • Date Posted: Jun 6, 2018
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: Logistics/Supply Chain/Import
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
The Product Manager, Order Management will be responsible for driving projects to support and improve Home Depot’s returns and post-purchase capabilities. The manager will be responsible for working with many cross-functional business areas to define priorities, determine project/capability benefits and values, set scope, and define requirements.  In addition, this position will be responsible for leading the team through development and delivery of prioritized capabilities, ensuring final solutions deliver desired customer return experiences while also achieving the estimated business benefit. The position will be responsible for supporting foundational improvements to Home Depot’s order management system and being the point of contact on all supply chain development related efforts that require return or post-purchase capability changes. The candidate must also have proven data analytics capabilities including an ability to take a request, summarize a response, and produce an executive level answer.  Finally, the Product Manager, Order Management should be passionate about the customer and the E-commerce industry and must have the ability to multi-task and thrive in a fast-paced environment.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 60% Develop and oversee execution of business change stories and new business processes to improve customer satisfaction while reducing expense in the Home Depot agile development environment.
  • 15% Support the development of the Order Management roadmap
  • 15% Project management
  • 10% Establish and drive a product roadmap through a thorough understanding of the customer’s post-purchase experience expectations, the e-commerce industry, its seasonality and global business trends/events. Continually monitor competitor/industry evolutions
NATURE AND SCOPE
Position reports to Sr Manager, Order Management 
Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

TRAVEL:

Typically requires overnight travel less than 10% of the time

ADDITIONAL ENVIROMENTAL JOB REQUIREMENTS:


ESSENTIAL SKILLS:
MINIMUM QUALIFICATION:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

EDUCATION REQUIRED:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

YEARS OF WORK EXPERIENCE:
5 years

PHYSICAL REQUIREMENTS:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

PREFERRED QUALIFICATION:

  • Strong presentation skills and ability to communicate effectively with senior leadership 
  • Retail / ecommerce experience
KNOWLEDGE, SKILLS, ABILITIES AND COMPENTENCIES:
  • Strong interpersonal and communication skills
  • Ability to lead and manage cross functionally
  • High degree of confidentiality and professionalism
  • Ability to influence and lead without direct authority
  • Intense focus on our customers and an ability to think innovatively with how we solve their pain points


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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MANAGER- POST ORDER EXPERIENCE

Home Depot
Atlanta, GA

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Home Depot
Atlanta, GA

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