26 days old

Manager, Pro Customer Experience - Salesforce Product Management

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E This position is part of the Unified Pro CRM initiative migrating all Pro Sales Associates onto a single Pro Salesforce.com platform. As we continue to onboard additional CRM users, this position will lead and direct work efforts to understand user needs, manage the backlog of feature development, and continually update/train users. This position ultimately will support the 250 Home Renovation Services Salesforce.com users.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 25% - Partner cross functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot. \u003Cbr /\u003E 25% - Develop Recommendations: Prioritize issues and brainstorm/develop solutions and recommendations by working with a diverse group of people (store leaders and associates, merchants, internal and external teams, vendors, etc. \u003Cbr /\u003E 25% - Evaluate Results: Analyze the financial results of initiatives versus projections through financial analysis, control stores and other benchmarks. Evaluate the operational issues of initiatives by walking stores, talking to associates and customers and interviewing merchants. \u003Cbr /\u003E 25% - Project Management: Handle the day to day issues associated with implementing a new initiative. These may include working with store planning, visual merchandising, store and divisional associates. Use diverse problem solving methodologies to understand the fundamental parts of the problems and communicate the solutions\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to Sr. Manager or Director. \u003Cbr /\u003E This position has 0-2 direct reports.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel 5% to 20% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E5 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Additional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E The ability to manage multiple projects simultaneously.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Preferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EProven ability to promote a vision that excites and inspires a cross-functional, balanced team\u003C/li\u003E\u003Cli\u003E2\u002B years of Product Management experience focused on Salesforce.com product offerings preferred\u003C/li\u003E\u003Cli\u003EDemonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition\u003C/li\u003E\u003Cli\u003EDemonstrated experience in the agile software development process\u003C/li\u003E\u003Cli\u003EStrong organizational, written and oral communication skills\u003C/li\u003E\u003Cli\u003EMBA is a plus\u003C/li\u003E\u003Cli\u003ESalesforce Certification a plus\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EDemonstrated leadership qualities - Ability to work with all levels within the organization and to lead without positional authority\u003C/li\u003E\u003Cli\u003EStrong presentation skills and ability to communicate effectively with stakeholders and senior business leadership\u003C/li\u003E\u003Cli\u003EBroad business knowledge and ability to understand the big picture\u003C/li\u003E\u003Cli\u003ELogical, structured thinking\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E

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Posted: 2019-11-11 Expires: 2019-12-11

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Manager, Pro Customer Experience - Salesforce Product Management

Home Depot
Atlanta, GA 30303

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