1+ months

Manager, Resident Experience 1

West Palm Beach, FL 33401

Unit Description

Sodexo is seeking a Resident Experience Manager 3 for Everglades College Kaiser located in West Palm Beach, FL. 


The Resident Experience Manager (REM) is responsible for the general management of a student housing community consisting of 300 to 600 residents. Under the supervision of a Director for Student Living, the Resident Experience Manager will supervise and evaluate undergraduate Student Living Staff.  The REM will be responsible for conflict mediation, student conduct and programming for assigned buildings and share responsibility for campus-wide training, selection, departmental committees and on-call coverage.  


***Relocation Assistance is available***


Make an Immediate Impact.

Sodexo is the North American leader for Quality of Life Services. More than 125,000 Sodexo employees work to improve the quality of daily life for our 9,000 client sites and more than 15 million customers a day in North America. Sodexo partners with clients to help them attain their strategic vision by developing Facility Management service solutions that increase the effectiveness of their people, enhance their business processes and optimize their infrastructure, which deliver tangible outcomes.


Our client portfolio spans multiple markets across the nation including education, corporate services, health care and government services, which means we can offer a career full of variety, challenge and tremendous growth opportunities.


Key Responsibilities:

Serves to provide a physical environment, customer service climate, and complement of student services and programs, which assist residence students in achieving their academic goals and which contribute to their social, psychological and physical well-being. Develops, administers, promotes and evaluates the Residence Life Program; administers student judicial processes; supervises and guides a team of Community Ambassadors; and, serves as a liaison to the greater college community on Residence Life. Responsible for maintaining positive work relationships with campus and community partners and represents the residence on several internal and external committees.

  • Develop an annual Residence Life Plan that identifies education themes and timelines, set direct monthly goals for the Community Ambassadors, and which coordinates with campus partners.
  • Liaise daily with GM or direct report, bringing forward any student or Community Ambassador issues or concerns.
  • Manage the recruitment and selection process for the Community Ambassador team.
  • Create annual plans for identifying, advertising, selecting, and hiring new Community Ambassadors.
  • Plan, schedule, and execute training opportunities for the Community Ambassador team including: annual campus August pre-service training week, monthly in-service training sessions; other reactive training as necessary. The training will focus on developing the Community Ambassadors skills to deal with the issues they will face in their position. Training will include one dedicated week, prior to student move-in, and several additional sessions per semester.
  • Act as a resource for Community Ambassadors, front desk staff members and all student residents as they deal with issues related to residence and college life.
  • Work collaboratively with campus and community partners while participating on committees and working groups throughout the year. Key campus partners include; Athletics, the Student Association, Student Success Facilitators, Student Services, Health, Counselling and Accessibility Services.
  • Assist in creation of annual college budget by identifying and costing residence life activities in collaboration with residence life team and the GM.
  • Responsible for all facets of the administration and promotion of residence life.
  • Responsible for student discipline, directing residence life programming, and ultimately coordinating all the Residence Life Coordinators and student-staff in the Residence.
  • Develop significant and sustained training experiences for the Community Ambassadors.
  • Administrate and Facilitate the Residence Code of Conduct.
  • Responsible for achievement of a high standard of community living and engagement that facilitates positive and directed student development.
  • Responsible for developing, administering, promoting and assessing the Residence Life Program.


Preferred Qualifications:

  • Leader of residential housing
  • Leader of resident engagement/student life
  • Managed over 2000 beds
  • Facilities Management
  • Experienced in counseling/mental health service


Working for Sodexo in Universities allows you to support students on their path to adulthood and academic success. Located on college and university campuses across the country, Sodexo creates clean, safe living and learning environments that inspire and drive success. Student success depends upon so many conditions when they are well fed, safe, comfortable and learning in a clean, well maintained environment they are more likely to succeed. 


Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance \u2026 every day. 


Apply Now!

Are you ready to start your Sodexo career? Apply now!


Not the job for you?

At Sodexo, we offer Facilities Management positions in Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Healthcare and Senior Living locations across the United States. Continue your search for Facilities Management jobs.

Position Summary

Responsible for student discipline, directing residence life programing, and ultimately coordinating all residence life and student staff. Plans, schedules and executes training opportunities for Community Ambassadors team including: annual in-service trainings, monthly training sessions and other trainings as necessary.  Works collaboratively with campus and community partners while participating in committees and working groups including: Athletics, Student Associations, Health Services, Student Services, and others. Manages the recruitment and selection process for Community Ambassador team.  Assist in creation of annual budget and costing of student living activities in collaboration with student living team and General Manager.

Qualifications & Requirements

Basic Education Requirement - Associates Degree or equivalent experience

Basic Management Experience - 2 years   

Basic Functional Experience - 1 year 


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


Posted: 2020-03-12 Expires: 2020-06-06

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Manager, Resident Experience 1

West Palm Beach, FL 33401

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