29 days old

Manager, Sales Development Representative

Five9, Inc.
San Francisco, CA 94105
Manager, Sales Development Representative


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


As the Sales Development Representative Manager, youll lead a group of Sales Professionals who stand as the front line of our well-established Sales Organization. The LDR team is directly responsible for a very large piece of Five9s Revenue - were looking for someone who can dive head first into this incredible role and help us continue our exponential revenue growth.


What Youll Do:

  • Recruit, hire, train and manage a world class team of Inbound Lead Development Representatives across the Five9 Sales Organization

  • Manage day to day operations (teaching, coaching, fixing bottlenecks)

  • Create new trainings to teach our team new skills that will help them succeed in this role and their entire career

  • Be very comfortable in the ability to use data to back decisions and initiatives

  • Monitor and analyze inbound lead processes, metrics, and tools to maximize success on the LDR team - challenge the status quo, we can always improve!

  • Inspire and Motivate the team to create an environment of openness, creativity, comfortability and continuous improvement

  • Work cross functionally with Sales Management, Sales Operations, Demand Generation and Marketing

  • Report directly to the Director of Sales Development


You Might Be A Fit If:

  • 4+ Years of experience exceeding goals in a quota carrying prospecting and closing Sales Role 1+ year(s) of experience directly managing is encouraged (SaaS is preferred)

  • You have proven experience and passion for coaching, motivating, and growing the ability of those around you

  • You are a self-starter with the ability to quickly identify problems and come up with solutions. 

  • You take ownership - comfortable with defining goals, success factors, key metrics for programs, and delivering against them

  • Strong experience running experiments (A/B testing methodology) in order to continuously improve our processes

  • Strong Knowledge of SFDC - Reporting, SFDC workflow management, etc.

  • You have experience selling a technical product or possess the aptitude to quickly learn this

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.



Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.


Posted: 2020-12-18 Expires: 2021-01-17

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Manager, Sales Development Representative

Five9, Inc.
San Francisco, CA 94105

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