1+ months

Manager, Sales Operations | Customer Support

New York, NY 10176
**Our Story**

Xandr powers a global marketplace for premium advertising. Our data-enabled technology platform, encompassing Xandr Invest, Xandr Monetize, and Xandr Curate, optimizes return on investment for both buyers and sellers. We champion partnerships to create an open industry alternative solving for the greatest challenges for buyers and sellers, at the intersection of digital and TV.

How do we do this? With talented, passionate people like you! We bring together people from diverse backgrounds and give them an opportunity to bring their ideas to life. Join our community and support us in creating meaningful connections that power the future of advertising.

**The Job**

Xandr is looking for a Client Operations Manager to join our rapidly growing organization. As a Client Operations Manager, youll partner with commercial leaders to set up clients for success. This role offers a clear growth path and the opportunity to become an expert on our contract and sales operations processes.

In your first several months as a Client Operations Manager, youll learn how client contracts are processed and respond to commercial leaders through SFDC cases. As you progress, youll take on more complicated and ambiguous cases and help contribute on team projects. Once youve mastered completing cases & youre able to balance the different types of daily case work and helping on projects, youll begin to own your projects based on opportunities for improvement that you yourself have identified.

**The Team**

Client Operations ensures that clients have the contract paperwork necessary to work with Xandr in an optimized manner. Were continually seeking to See and Improve the Whole System by scaling our internal workflows, external processes, and systems for effective and efficient execution. We are the front lines for Commercial leaders to ensure their clients can have a seamless Xandr experience. Client Operations partners regularly with Legal, Finance, and Product to ensure we deliver exceptional client outcomes.

**You Will**

+ Build tools and processes, and own the success of the workflows and projects that help Client Operations and teammates work more effectively and collaboratively

+ Responsible for project performance and outcome feedback

+ Leverage established networks within the organization to drive initiatives

+ Contribute data and insights on key performance indicators

+ Understand processes to identify areas to improve efficiency and push for automtation

+ Serve as an escalation path across as well as coordinate between our internal Client Operations pattern stakeholders

+ Think creatively and expansively to identify areas for improvement and scale opportunities within the team and company

+ Regularly coach, advise, and mentor less experienced team members

+ Oversee, create and hold trainings on Client Operations processes

+ Create and edits runbooks geared toward the continual improvement of overall quality and efficiency

**You Have**

+ 1-3 years in Sales/Contract Operations, or a Sales role with emphasis on contract processing

+ 2+ years of experience in project management

+ Experience with Salesforce, JIRA, Excel, Word and data analysis reporting necessary

+ Strong troubleshooting, analytical and problem-solving abilities

+ Ability to find the root cause of issues, along with a passion to collaborate cross-functionally

+ Outstanding written and verbal communication skills

+ Excellent interpersonal skills and a collaborative approach to problem-solving

+ Strong attention to detail and a consistent executor

+ Client engagement or customer service experience preferred

+ Demonstrable passion for learning new technologies

**More About You**

+ You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower others

+ You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen

+ You like to work in a fast paced, community environment that requires lots of testing and iteration to build on ideas

+ You like the idea of working with other, really smart people and continuously balancing workloads with each other to ensure the teams success

+ You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem

+ You believe in not only serving customers, but also empowering them by providing knowledge and tools

**Our Perks**

+ Comprehensive healthcare coverage

+ Flexible time off including volunteer days, vacation, and holidays

+ Professional development resources and education reimbursement

+ Paid parental leave

+ Fitness reimbursement

+ 401k with company match

**Our Culture**

Xandr strives to foster a diverse, inclusive, and engaging work environment. Our inclusivity in action includes:

+ Wellness resources and equipment reimbursement to support a remote work environment that keeps our employees connected and happy.

+ Opportunities to create meaningful change for our communities and foster diverse talent through employee volunteerism and internal development events.

+ Partnerships with organizations that support our commitment to womens advancement in tech.

+ Accommodations for persons with disabilities, both for interviewees and employees. Should you require accommodation, please let us know and well make arrangements.

+ Employee groups representing a range of identities and perspectives, which regularly put on programming that supports equity and inclusion through education and community.

Whats unique about Xandr? We asked some of our members around the globeTake a peek at their video responses below.

+ Xandr Life (https://www.linkedin.com/posts/xandr\_xandr-activity-6891861659682512896-D7gg/)

+ Whats Unique about Xandr


Several of our products, innovations, and client partnerships have been recognized by esteemed outlets, including AdExchanger, Digiday, The Drum, and ExchangeWire. In 2021, Xandr won a Chair Award in The Drum Awards for Digital Advertising for our work with our clients in Europe. That same year, Cynopsis recognized our products and team with several awards, including Outstanding Data Solution (Xandr Curate), Outstanding New Audience-Based Ad Offering (Xandr Invest), and Best AdTech Solution in their Best of the Best Awards. Xandr EVP and GM Mike Welch was recognized on the Cynopsis It List; in 2020, Cablefax's annual The Faxies awards named Welch Innovator of the Year and the Xandr technology organization Tech Team of the Year.

Women at Xandr have been recognized for STEM and industry leadership by the Diversity Journal, the Stevie Awards, Cynopsis, and AdMonsters. Seven female executives were included in Cynopsis list of the top women in media. The companys dedication to corporate social responsibility was also recognized in Fast Companys 2020 World Changing Ideas issue.

Xandr is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

Xandr Twitter (https://twitter.com/xandr?ref\_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor)

Xandr Instagram

Xandr LinkedIn (https://www.linkedin.com/company/xandr/)
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.


Posted: 2022-04-12 Expires: 2022-06-10

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Manager, Sales Operations | Customer Support

New York, NY 10176

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