1+ months

Manager, Solutions Consulting - Video Advisory

London, KY 40741

Description

About the team:

The Video Advisory Team is a newly created team of problem solvers with boundless technical curiosity. Together, we accelerate the video expertise in EMEA by being the technical escalation point for any video initiatives in the region. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team of video specialists supports everyone within Xandr, and therefore all our customers, obsesses about making them massively successful, and strategizes to help them achieve their goals.

About the role:

  • Become a product and video expert, and share that expertise with customers (internal and external)

  • Technical escalation point for Xandr’s most complex and strategic buy-side video customers (internal and external)

  • Proactively engages with customers (internal and external) to understand objectives and issues

  • Tenaciously troubleshoot product issues and handle customer escalations of technical issues with engineering resources as needed

  • Help build our Services practice, including developing best practices, customer facing assets, and internal resources

  • Applies deep organizational knowledge to expedite resolution of issues by partnering with functions incl. Sales/Account Management, Marketing, Product, Engineering, Legal and other Services stakeholders (incl. Product Support)

  • Can adapt the way a concept is articulated depending on the audience

  • May act as Product Services Lead for the rollout of new products or features in alpha or beta, being the liaison between Product and our client (internal and external)

  • Understands Xandr products, the architecture of our API and DBs, our service offerings, and strengths and weaknesses of all of the above

  • Support sales initiatives and processes, which may include RFP/RFI responses, pitches, solutions scoping and running bespoke demos



Qualifications

Qualifications
  • Understanding of video advertising standards
  • Passionate about working in a fast-paced and dynamic environment
  • Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally
  • Outstanding communication, presentation and organizational skills; process-oriented, yet entrepreneurial
  • Experience with SQL, Python, Excel, Tableau, Power BI and/or other data mining/analysis tools
  • Ability to analyse and draw insights from very large data sets and tell a story with data to business stakeholders
  • Proven track record in taking action, digging into information to understand/learn all the drivers


More about you:
  • You are passionate about a culture of teaching and learning and willing to sharing your knowledge to empower others
  • You are curious and love challenging yourself to constantly improve
  • You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to find a solution
  • You care about solving big, systemic problems. You look beyond the surface to understand root causes so you can build long-term solutions for the whole ecosystem
  • You believe in not only serving customers, but also empowering them by providing knowledge and tools


Categories

Posted: 2020-02-05 Expires: 2020-04-25

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Manager, Solutions Consulting - Video Advisory

AT&T
London, KY 40741

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