1+ months

Manager, Technical Product Support

New York, NY 10176
**Our Story**


Xandr powers a global marketplace for premium advertising. Our data-enabled technology platform, encompassing Xandr Invest, Xandr Monetize, and Xandr Curate, optimizes return on investment for both buyers and sellers. We champion partnerships to create an open industry alternative solving for the greatest challenges for buyers and sellers, at the intersection of digital and TV.


How do we do this? With talented, passionate people like you! We bring together people from diverse backgrounds and give them an opportunity to bring their ideas to life. Join our community and support us in creating meaningful connections that power the future of advertising.


**The Job**


The Manager, Technical Support team member solves complex problems for our customers. They exhibit a passion for troubleshooting and identifying the root cause of a given issue. This role is well suited for a curious individual interested in learning about the digital advertising industry, providing superb customer service, understanding and solving complex problems, and optimizing workflows and processes.


**You Will**


+ Deliver post-implementation technical product support to Xandrs most strategic partners and customers

+ Deeply understand the Xandr product, as well as external integrations and other open source advertising technology, and how Xandr clients leverage this technology to execute their goals

+ Manage customer support cases daily, which includes verifying product issues, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client

+ Tenaciously troubleshoot product issues and clearly communicate complex technical concepts to internal and external strategic stakeholders

+ Help build our Customer Success muscle by developing and building best practices, customer facing assets, and internal training and development resources


**You Have**


+ 1-3 years of work experience in a client facing, or support role

+ Programmatic or Media Planning experience preferred

+ Passionate about working in a fast-paced and dynamic environment

+ Excellent troubleshooting, analytical, and problem-solving abilities

+ Desire to collaborate cross-functionally

+ Outstanding communication, presentation and organizational skills; process-oriented, yet entrepreneurial

+ Proficiency with data analysis and manipulation in Excel

+ Must be fluent in English

+ Experience working with web technologies (e.g. HTML, CSS, JavaScript, RESTFUL APIs) and query language (e.g. SQL)


**Our Perks**


+ Comprehensive healthcare coverage

+ Flexible time off including volunteer days, vacation, and holidays

+ Professional development resources and education reimbursement

+ Paid parental leave

+ Fitness reimbursement

+ 401k with company match


**Our Culture**


Xandr strives to foster a diverse, inclusive, and engaging work environment. Our inclusivity in action includes:


+ Wellness resources and equipment reimbursement to support a remote work environment that keeps our employees connected and happy.

+ Opportunities to create meaningful change for our communities and foster diverse talent through employee volunteerism and internal development events.

+ Partnerships with organizations that support our commitment to womens advancement in tech.

+ Accommodations for persons with disabilities, both for interviewees and employees. Should you require accommodation, please let us know and well make arrangements.

+ Employee groups representing a range of identities and perspectives, which regularly put on programming that supports equity and inclusion through education and community.


Whats unique about Xandr? We asked some of our members around the globeTake a peek at their video responses below.


+ Xandr Life (https://www.linkedin.com/posts/xandr\_xandr-activity-6891861659682512896-D7gg/)

+ Whats Unique about Xandr


**Awards**


Several of our products, innovations, and client partnerships have been recognized by esteemed outlets, including AdExchanger, Digiday, The Drum, and ExchangeWire. In 2021, Xandr won a Chair Award in The Drum Awards for Digital Advertising for our work with our clients in Europe. That same year, Cynopsis recognized our products and team with several awards, including Outstanding Data Solution (Xandr Curate), Outstanding New Audience-Based Ad Offering (Xandr Invest), and Best AdTech Solution in their Best of the Best Awards. Xandr EVP and GM Mike Welch was recognized on the Cynopsis It List; in 2020, Cablefax's annual The Faxies awards named Welch Innovator of the Year and the Xandr technology organization Tech Team of the Year.


Women at Xandr have been recognized for STEM and industry leadership by the Diversity Journal, the Stevie Awards, Cynopsis, and AdMonsters. Seven female executives were included in Cynopsis list of the top women in media. The companys dedication to corporate social responsibility was also recognized in Fast Companys 2020 World Changing Ideas issue.


Xandr is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.


Xandr Twitter (https://twitter.com/xandr?ref\_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor)


Xandr Instagram


Xandr LinkedIn (https://www.linkedin.com/company/xandr/)
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

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Posted: 2022-04-10 Expires: 2022-06-10

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