1+ months

Manager, User Experience Design Operations

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003EAt HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200\u002B store locations and a relentless focus on customer service. We have been named one of the world\u0027s most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators and big thinkers passionate about re-imagining the future of retail. Interested in making history with us? If so, apply today to experience what it\u0026rsquo;s like to be a part of our HomeDepot.com team.\u003Cbr /\u003E \u003Cbr /\u003E Who knows? Your next big idea may just change the future of retail! Your apron is waiting!\u003C/p\u003E\u003Cstrong\u003E\u003Cstrong\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003Cbr /\u003E \u003C/strong\u003E\u003C/strong\u003E\u003C/strong\u003EAre you a creative problem solver and doer that can plan, develop, roll out, and maintain the standard operating procedures for a large, multi-disciplinary and geographically dispersed UX team? The Home Depot Online User Experience (OUX) team is looking to amplify our efforts and impact with the addition of a Manager, Design Operations. Reporting to the Director of OUX, the ideal candidate will have the primary goal of protecting the time and headspace of the OUX organization, which will allow the team to focus on their respective crafts. In other words, the Manager, Design Operations will be responsible the overall management, supervision, orchestration and optimization of people, processes and craft and help shape and evangelize the purpose to the broader organization.\u003Cp\u003EThe ideal candidate will improve team communication, culture, collaboration, process, tools, and remove roadblocks. We are looking for someone with deep experience in onboarding new UX hires, managing operational budget, headcount, org design, recruiting, and continuing education. The candidate will have had input and influence over what tools are appropriate for given teams and organizations, and know how to research, evangelize and train on them.\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cstrong\u003EOrchestration\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EDrive OUX operational strategy, introduce and refine the role of DesignOps across the Interconnected Retail and cross-functional teams\u003C/li\u003E\u003Cli\u003EDefine and support strategic initiatives that improve operations team efficiency and impact\u003C/li\u003E\u003Cli\u003EDevelop and manage design programs including resourcing, timelines, and identifying new design programs\u003C/li\u003E\u003Cli\u003EMaintain and improve relationships with service providers, own the relationships with partners like InVision, Sketch, Adobe and UserTesting. Manage contract renewals, introduce new tools and setup training for designers.\u003C/li\u003E\u003Cli\u003EProvide support in the planning, budget and logistics of Design Sprints and workshops\u003C/li\u003E\u003Cli\u003ESupport Director with team travel and budget management with finance partners\u003C/li\u003E\u003C/ul\u003E\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003EOptimization\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EImplement or drive required changes to make sure the multi-disciplinary team is working at optimum efficiency\u003C/li\u003E\u003Cli\u003ELead or collaborate with OUX leadership in key project decision-making, including intake, scheduling, resource allocation, and coordination of teams and approval processes\u003C/li\u003E\u003Cli\u003ESupport the management team with effective team communication, proactive problem solving, information distribution\u003C/li\u003E\u003Cli\u003EManage the connection of brand standards and OUX\u0026rsquo;s centrally located Design System to facilitate shared understanding of libraries, components, patterns and any updates or changes\u003C/li\u003E\u003C/ul\u003E\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003EPeople\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EProvide leadership, mentoring, and coaching to all level of UX-ers, amplify their incredible work \u0026ndash; Design Language, Research, Accessibility and Content Strategy\u003C/li\u003E\u003Cli\u003EProvide repositories, process and opportunities for continuing education, information wayfinding and development\u003C/li\u003E\u003Cli\u003EProvide comprehensive onboarding of new hires into the OUX ecosystem, establish visibility and opportunities with our internal Home Depot learning partners\u003C/li\u003E\u003Cli\u003EAct as a bridge between interdependent groups and ensure that priorities and initiatives are understood and planned for effectively, improve cross-functional collaboration\u003C/li\u003E\u003Cli\u003EParticipate, plan and support team building events in addition to having a pulse on team health, engagement and voice\u003C/li\u003E\u003C/ul\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003Cbr /\u003E \u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003E40% - Delivery \u0026 Execution:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EProvides end-end leadership on design of products while keeping in mind dependencies and integration with other products across the customer journey\u003C/li\u003E\u003Cli\u003EEnforces established standards and online best practices in partnership with peers and cross-functional leaders. Optimizes the usability and revenue potential of homedepot.com by identifying opportunities and developing solutions.\u003C/li\u003E\u003Cli\u003EReview designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities\u0026nbsp;and needs\u003C/li\u003E\u003Cli\u003EPartners in the analysis of user experience data and provides recommendations to address business needs\u0026nbsp;\u003C/li\u003E\u003Cli\u003ECoaches and pairs with product team members (UX, Engineering, Data Science, and Product Management) across product teams to design solutions and share best practices\u0026nbsp;\u003C/li\u003E\u003Cli\u003EGuides the creation of designs such that information is easy to find, consume and understand\u0026nbsp;\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E30% - Strategy \u0026 Planning:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EGains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design products that provide Home Depot customers an unparalleled shopping experience\u0026nbsp;\u003C/li\u003E\u003Cli\u003EAligns user experience efforts across products and projects\u003C/li\u003E\u003Cli\u003ECommunicates and partners with key user and operational groups to understand business needs\u0026nbsp;\u003C/li\u003E\u003Cli\u003EElicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders\u0026nbsp;\u003C/li\u003E\u003Cli\u003EPresents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners\u0026nbsp;\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003E30% - People:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EProvides leadership, mentoring, and coaching to UX-ers and attracts, retains, and develops top talent\u003C/li\u003E\u003Cli\u003EConducts annual and mid-year reviews, reviewing individual development plans and providing in the moment and direct performance feedback\u003C/li\u003E\u003Cli\u003EFosters collaboration with team members (Engineering, Product Management, Data Science etc.) to drive value and identify and resolve impediments\u003C/li\u003E\u003Cli\u003EActs as a proponent and evangelist of UX practices\u003C/li\u003E\u003Cli\u003EAdvocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs\u003C/li\u003E\u003Cli\u003EGuides more junior team members in strategy, alignment, analysis, and execution tasks\u003C/li\u003E\u003Cli\u003EParticipates in and contributes to learning activities around modern software design and development core practices\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EMust be eighteen years of age or older.\u003C/li\u003E\u003Cli\u003EMust be legally permitted to work in the United States.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E5 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Additional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EStrong interpersonal savvy, ability to manage nimbly across a large cross-functional team (50\u002B)\u003C/li\u003E\u003Cli\u003EExperience working in design operations, design agencies or design program management\u003C/li\u003E\u003Cli\u003EExperience with agile development and methodologies\u003C/li\u003E\u003Cli\u003EThorough understanding of the UX process and disciplines\u003C/li\u003E\u003Cli\u003EA driving passion for creating products create emotional connections with users\u003C/li\u003E\u003Cli\u003EFlexibility and savvy in managing ambiguity\u003C/li\u003E\u003Cli\u003EPrevious experience in a retail/e-commerce environment\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EAbility to concept, present and execute. Act as an exemplary representative of the online experience team in its dealings with internal clients and external vendors with the ability to interact comfortably with executives at highest levels of the company.\u003C/li\u003E\u003Cli\u003EProvide strong stakeholder management skills with flawless follow-up.\u003C/li\u003E\u003Cli\u003EProvide creative solutions consistent with industry trends, demonstrating ability to problem-solve, organize and project manage.\u003C/li\u003E\u003Cli\u003EAbility to translate complex information into easy-to-understand designs and visual elements.\u003C/li\u003E\u003Cli\u003EProven ability working in fast paced environment with shifting priorities while managing tactical deliverables and meeting deadlines.\u003C/li\u003E\u003Cli\u003EAbility to maintain strong rapport with teammates, and stakeholders from multiple business groups.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003C/div\u003E


Posted: 2020-03-04 Expires: 2020-05-31

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Manager, User Experience Design Operations

Home Depot
Atlanta, GA 30303

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