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MARKET MANAGER - PAC NORTHWEST

Home Depot
Oregon City, OR
  • Job Code
    129814
MARKET MANAGER - PAC NORTHWEST - Oregon City OR 97045 Skip Navigation
Job Details

MARKET MANAGER - PAC NORTHWEST (129814)

OR - Oregon City

  • Date Posted: Aug 7, 2019
  • Company: Home Services
  • Travel: None
  • Functional Area: Management
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:

POSITION PURPOSE
Market Managers are responsible for managing field Measure Technicians and resolving HDMS (Home Depot Measurement Services) issues for assigned region. This includes reviewing and resolving all customer, retail stores, and market issues that arise within assigned region. Market Managers are responsible for assigning work to Measure Technicians. Ensure technicians maintain compliance with all policies and procedures. This includes monitoring percentages of flooring measurements completed, chargeback issues and providing appropriate resolutions. Provide training to the market about store processes and new business. Responsible for weekly reporting to the Divisional Manager and Director. Market Managers ensure Assistant Market Managers conduct spot audits, site visits and ride alongs with the Field Technicians. Market Managers are responsible for hiring, coaching, and auditing Measure Technicians. Responsible for entering payroll exceptions, updating Technician status changes, and yearly performance reviews.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • Responsible for assigning work to Measure Technicians
  • Responsible for reviewing and resolving all customer, store, and market issues market issues that arise within the assigned region.
  • Ensure market maintains compliance with all policies and procedures.
  • Provide training to field Measure Techs about store process and procedures
  • Weekly reporting to Division Manager and Director.
  • Market Managers are responsible for hiring, coaching, and auditing Measure Technicians.
  • Responsible for entering payroll exceptions, updating Technician status changes, and yearly performance reviews.

NATURE AND SCOPE
Position Reports to: Division Operations Manager 

ENVIRONMENTAL JOB REQUIREMENTS

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. 

TRAVEL
Typically requires overnight travel 5% to 20% of the time


ESSENTIAL SKILLS:

MINIMUM QUALIFICATIONS
Must be 18 years of age or older.
Must be legally permitted to work in the United States
Must pass a criminal background check.
Must have a valid driver’s license.
5 years or more of managment experience in a related field

EDUCATION REQUIRED

The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent experience in a field related to the job. 

YEARS OF RELEVANT WORK EXPERIENCE - 5 Years

PHYSICAL JOB REQUIREMENTS 
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. 

ADDITIONAL REQUIREMENTS 

PREFERRED QUALIFICATIONS

• Experience managing associates remotely in the field 

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

• Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made. 
• Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. 
• Demonstrated ability to effectively communicate with customers. 
• Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time. 
• Demonstrated knowledge of Home Depot flooring offerings.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Posted: 2019-08-20 Expires: 2019-09-19

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MARKET MANAGER - PAC NORTHWEST

Home Depot
Oregon City, OR

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