22 days old

Medical Assistant - New Orleans, LA - 891526

New Orleans, LA 70112
  • Job Code

Welcome to"one of the toughest and most fulfilling ways to help people, including"yourself. We offer the latest tools, most intensive training program in the"industry and nearly limitless opportunities for advancement. Join us and start"doing your life's best work.



Employees in"this position will work as an extension of medical practices by making"appointments, addressing general inquiries, and making referrals.



The ideal"candidate for this role is one who enjoys continually adapting to a fast -"paced, team - oriented, and goal driven work environment. You must be a strong"communicator, respectful and professional in your consumer - facing demeanor,"and be an attentive listener in order to resolve consumer issues effectively"and efficiently.



Excellent"communication and organizational skills are essential in order to successfully"communicate with a diverse consumer population and team. You will be required"to handle multiple tasks while demonstrating independent thinking and problem -"solving skills.



This"position is full - time (40 hours / week) Monday - Friday. Employees are"required to have flexibility to work any of our 8 hour shift schedules during"our normal business hours of Monday - Friday, flexible between 7:00am - 4:30pm."It may be necessary, given the business need, to work occasional overtime. The"clinic is located at 1215 N. Broad Street, New Orleans, LA 70119.





  • Addresses"the total patient, inclusive of medical, psychosocial, behavioral, cultural,"and spiritual needs.
  • Involves the"individual patient and caregiver, as appropriate, in decision making.
  • Facilitates"communication and coordination among members of the care team.
  • Provides"patient care to include: patient assessment prior to physician's/nurse"practitioner's examination, serves as patient advocate/liaison by answering"questions related to care and treatment, as appropriate, provides patient"education and self-management support, implements physician orders (injections,"prescription refills, diagnostic tests, referrals, etc.) and assists providers"with procedures.
  • Escorts"patient to exam room
  • Participates"in team "huddles" and ensures electronic medical record (EMR) is prepared for"the clinic visit
  • Triages"phone calls to the appropriate department and enters the call into the EMR as a"Telephone Encounter. After the call has"been addressed, communicates with the patient and documents in the Telephone"Encounter.
  • Maintains"cleanliness of the patient care areas (exam rooms)
  • Ensures exam"rooms are stocked at all times.
  • Cleans and"disinfects instruments according to policy.
  • Performs"clinic tasks as directed by Clinic Manager.
  • Assists"Clinic Manager with the ordering and receiving of medical supplies and"medications.
  • Works"closely with the Clinic Manager and Quality Manager to create and implement new"clinic processes.
  • Reviews all"required education courses (live and online) and applies to daily clinic"practice
  • Maintains"competency of clinical skills


You'll be"rewarded and recognized for your performance in an environment that will"challenge you and give you clear direction on what it takes to succeed in your"role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of clinical experience
  • 1+ years of healthcare experience, including familiarity with medical terminology
  • Basic knowledge of Microsoft Excel (create, edit, save spreadsheets)
  • Medical Assistant credentialing
  • Current CPR/AED certification
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:

  • EMR training
  • Knowledge of OSHA/HIPAA compliance

Soft Skills:

  • Demonstrated ability to turn situations around and go above and beyond to meet the needs of the customer
  • Basic computer experience using a keyboard and mouse and moving between screens
  • Excellent communication skills
  • Ability to work well with a diverse group of people
  • Willingness to take directives
  • Good time management skills

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID-19 healthcare costs for our employees
  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class, MA; Medical Assistant, hiring immediately


Posted: 2020-11-03 Expires: 2020-12-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Medical Assistant - New Orleans, LA - 891526

UnitedHealth Group
New Orleans, LA 70112

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