16 days old

Medical Information Officer

Franklin, NC 28734
1 Medical Information Officer - CDD 12 months


The Medical Information Officer (MIO) provides technical and medical information with high degree of quality customer service in the local language. In addition the MIO will be responsible for researching and preparing responses for medical inquiries in English.

The MIO may also assist with secondline content management activities.


Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.

Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.

Identify and record, or triage to responsible designee, adverse events and product quality complaints as well as process fulfillment.

Provide response in customer's local language using approved resources in English.

Secondline Medical Information Content Management

Exhibit broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s).

Handle escalated MI inquiries from various sources.

Create and maintain MI documents by ensuring that responses ae medically and scientifically accurate, balanced, and meet customers' needs.

Ensure the alignment of response documents to global/regional/local labeling and licensing for all the appropriate countries.

Maintain compliance with corporate and departmental trainings, SOPs and WIs.

**General Responsibilities**

Ensure continuity and quality of service for customers across all countries of cover by supporting Operations Manager and relevant MI colleagues.

Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.

May be required to provide training and support to other team members.

Represent MI in required Pfizer Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.

May support the Country Relationship Manager (CRM) or act as CRM for a specific market(s)

May participate in additional projects within MI.

Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.


Degree in a life science/healthcare field required

Pharmacy Degree preferred

1-2 years of medical information or relevant work experience

Customer Service experience


Understanding of the regulatory and compliance issues relating to the medical function

Strong oral and written communication skills

Demonstrated interpersonal skills

English language and at least one European language


Has the functional and technical knowledge and skills to do the job at a high level of accomplishment

Native-level French language, plus high level of proficiency in both written and spoken English,

with ability to translate between the two

Excellent customer service, verbal and written communication skills

Telephony Systems

Inquiry Management Systems

Medical Writing

Ability to work independently, prioritize and manage multiple tasks whilst meeting deadlines


Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.




Posted: 2021-03-29 Expires: 2021-05-12

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Medical Information Officer

Franklin, NC 28734

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