1+ months

Medical Scientific Liason

Mapletree Business City
Daily verbally respond customer query to deliver accurate and balanced medical information to internal and external customers based on standard response document and Q&A. Timely report AE/PC based on SOP and WI requirement.

Daily Handle article and key word search request from internal and external customers. Assist in handling crisis event when needed.

Create and update local standard response documents based on actual and anticipated customer demand for general query (non product related).

Play a coordinative role between first line and second line. Communicate and cooperate with other departments within Pfizer organization to deliver appropriate solution of customer inquiry.

Input to Customer Insight to provide customer trend from daily interaction with customers on a regular basis via team quarterly report and product/ therapeutic area team meeting.

Input to maintenance, improvement and promotion of the Service for the increasing working effective and efficient according to daily working experience.

7. Contribute to MCI group and MI Functional Team for team's development and improvement

+ Assist MCI Lead to coach, train and provide direct guidance to new and junior group members.

+ Assist MCI Lead on MCI management and operation.

+ Continued self-development and shared expertise with Group and Team members. To identify, suggest solutions, and assist in the implementation of group/team training and development.


Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Posted: 2020-09-17 Expires: 2020-11-18

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Medical Scientific Liason

Mapletree Business City

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