30 days old

Member Services Manager - Indianapolis, IN

Indianapolis, IN 46204
  • Job Code

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Responsible for directing the activities of the member services team and support vendors, including, but not limited to, member helpline telephone performance, member e-mail communications,
  • Oversee the interface with the Enrollment Broker regarding such issues as member eligibility, enrollment and disenrollment
  • Provide an orientation and on-going training for member services helpline representatives to support accurately informing members of how their plan works, availability of covered services, benefit limitations, health screenings, emergency services, preventive and enhanced services, disease management, care management and complex case management services and member grievances and appeals procedures.
  • Manage and be accountable for professional employees and / or supervisors
  • Coordinate and supervise daily / weekly / monthly activities of team members
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-09-24 Expires: 2020-11-22

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Member Services Manager - Indianapolis, IN

UnitedHealth Group
Indianapolis, IN 46204

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