1+ months

NAS Talent Operations Analyst - 183355

Manila, CO 80102
  • Job Code
\u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003EAt ADP we are driven by your success\u003C/strong\u003E. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EInsightful Expertise\u003C/strong\u003E is a core value at ADP. In \u003Cstrong\u003ENational Account Services\u003C/strong\u003E, it\u0027s one of the reasons the world\u0027s largest companies - including 80% of the Fortune 500 - count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team. \u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EClient support at ADP. \u003C/strong\u003EIt\u0027s all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace. \u003C/p\u003E \u003Cp\u003EThe \u003Cstrong\u003ENAS Talent Representative\u003C/strong\u003E provides service, product and technical expertise and the use of service management tools such as Siebel CRM, Microsoft Office, etc. to deliver exceptional service to the National Account Client. Strives to achieve the team goals for productivity, quality, and call management.\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E Effectively communicates with clients and accurately documents all client issues. Communication utilizing the Siebel CRM Call Management System. \u003C/li\u003E \u003Cli\u003E Delivers services within call center benchmarks as established by Client Services management. \u003C/li\u003E \u003Cli\u003E Provides technical assistance to assigned client base regarding product capabilities. Performs routine research, issue resolution and effectively responds to client questions and concerns relating to ADP Products and Services. Taking into account the client\u0027s level of product expertise and adjusts how service is delivered to ensure client satisfaction. May perform special projects as determined necessary by Client Services management. Estimates time and cost of project and communicates this and expected timeframes to the client. Follows standard process for obtaining proper client approvals.\u003C/li\u003E \u003Cli\u003E Recognizes potential client technical and non-technical issues and escalates the issue to the appropriate technical consultant in a timely manner, based on established escalations processes. \u003C/li\u003E \u003Cli\u003E Assumes ownership for all inquiries made by the client until such time the issue is resolved to the clients\u0027 satisfaction. Ensured issues are resolved in a timely manner. \u003C/li\u003E \u003Cli\u003E Proactively communicates with the client base to ensure client satisfaction and retention, and that all current product features are being utilized and understood. \u003C/li\u003E \u003Cli\u003E Participates in transitions to service (new clients or add on services). Complies with all transition standards and processes. \u003C/li\u003E \u003Cli\u003E Follow up on Quality Surveys from assigned client base, for the supported ADP product(s) with the focus on improving the level of client satisfaction. \u003C/li\u003E \u003Cli\u003E Ability to perform initial scope and identify add-on services and escalates as needed. \u003C/li\u003E \u003Cli\u003E Edit customized interfaces to/from other products, testing and gaining client approval and sign-off. \u003C/li\u003E \u003Cli\u003E Performs ADP Product upgrades successfully\u003C/li\u003E \u003Cli\u003E Responsible for identifying revenue opportunities based on criteria defined by management. \u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp style=\u0022margin-left: 0.25in;\u0022\u003E\u003Cstrong\u003EREQUIREMENTS\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E Fresh Graduates are highly encouraged to apply.\u003C/li\u003E \u003Cli\u003E Candidate must possess at least High School Diploma, Vocational Diploma/Short Court Coursed Certificate, Bachelor\u0027s Degree, any field\u003C/li\u003E \u003Cli\u003E At least 6 months to 1 year KPO/Shared Services experience, general office, customer service and/or data entry experience.\u003C/li\u003E \u003Cli\u003E Above average verbal and written communications skills, analytical and problem solving skills.\u003C/li\u003E \u003Cli\u003E Preferably with experience in using MS Office applications\u003C/li\u003E \u003Cli\u003E Proven experience using the telephone in a high volume environment.\u003C/li\u003E \u003Cli\u003E Basic knowledge of math, ability to work with numbers.\u003C/li\u003E \u003Cli\u003E Minimum 1-year relevant experiences in payroll and or Talent Management or equivalent technical client support experience, with proven proficiencies in call handling, escalation, logical troubleshooting and problem resolution. \u003C/li\u003E \u003Cli\u003E Demonstrated ability to manage time and prioritize multiple client issues and projects effectively.\u003C/li\u003E \u003Cli\u003E Must have the ability to effectively communicate to both clients and internal staff in a team environment. \u003C/li\u003E \u003Cli\u003E Must have high level of responsibility to own client issues, must have interpersonal skills to effectively and politely communicate with clients, and must have a solid technical foundation necessary to provide support of any standard business application. \u003C/li\u003E \u003Cli\u003E Demonstrate ability to work in a team environment. Ability to work under pressure with time constraints.\u003C/li\u003E \u003Cli\u003E Any of the following certifications would be desirable: A\u002B , MCP, MCSE, HTML/XML, Crystal Reports, CPP, FPC, CCNA, etc.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003ECOMPETENCIES\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EDelivering world-class service and satisfaction to all clients -- internal, external, diverse and emerging.\u003C/li\u003E \u003Cli\u003ESolving day-to-day problems that are in line with ADP\u0027s mission, vision, and values.\u003C/li\u003E \u003Cli\u003EShares ideas and information across multiple audiences to drive the business need.\u003C/li\u003E \u003Cli\u003EActing in ways that help delivers results in a fast-pace and diverse environment.\u003C/li\u003E \u003Cli\u003ECollaborating effectively with colleagues and clients to achieve and surpass shared goals.\u003C/li\u003E \u003Cli\u003EHolding self and other to the highest personal and professional standards.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003EAbout ADP\u003C/u\u003E\u003C/strong\u003E\u003Cstrong\u003E: We power organizations with insightful solutions that drive business success\u003C/strong\u003E. Consistently named one of the \u0026quot;Most Admired Companies\u0026quot; by \u003Cem\u003EFORTUNE\u003C/em\u003E\u0026reg; Magazine, and recognized by \u003Cem\u003EForbes\u003C/em\u003E\u0026reg; as one of \u0026quot;The World\u0027s Most Innovative Companies,\u0026quot; ADP has over a half-million clients around the globe and 60\u002B years of experience as a world-wide leader of business outsourcing solutions.\u003C/p\u003E \u003Cp style=\u0022text-align: center;\u0022\u003E\u003Cstrong\u003E\u003Cem\u003EADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.\u003C/em\u003E\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-09-26 Expires: 2019-12-12

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NAS Talent Operations Analyst - 183355

Manila, CO 80102

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