10 days old

.NET Product Reliability Engineer

Cisco Systems Inc.
Poland, NY 14747

Who You'll Work With

Product Reliability Engineers on the .NET team are responsible for diagnosing and solving complex issues in large scale multi-tiered applications written in .NET Core and Full Framework, and to ensure that new features rolled out are easily supportable.

As specialists in AppDynamics diverse set of offerings, from traditional APM to EUM, Analytics, IoT, and Machine Learning, we ensure that every customers experience with those offerings is very positive and adds deep value, improving their own customers' experiences.

When a customer encounters a problem that is not solvable through traditional support, we take it on and investigate to diagnose the issue, pursuing it to the root cause, identifying the specific line or lines of code, and fixing it where possible.

As AppD PRE engineers, w're quick on our feet, agile, inventive, and excellent problem solvers. Youll need to spot patterns, recognize problems, and be tenacious in digging into an issue to get to the heart of it.

In addition, we are customer advocates, understanding their application architectures, and also their pain, and working to ensure that we, at AppD, do what we can to alleviate that pain.

You will continuously look to improve the process through which we ensure product reliability in the context of our customers diverse and sophisticated application space through tool development, testing pipeline development, and custom software development.

The problem space we work in is always evolving. We are constantly learning new things, about our products, about our customers' products, and about the state of the art in the technology world today including the latest frameworks, cloud technologies, and architectures-du-jour.

No matter what technical issues come up, you will play a critical and central role in resolving them, driving not just a work around, but a permanent solution as well as putting in place the testing infrastructure around the issues and defending against regressions.

What You'll Do

  • Collaborate with the product engineering team to ensure new features are easy to support and potential issues can be easily diagnosed and resolved.
  • Resolve issues, tackle bugs, and help steer the strategic direction across AppDynamics product offerings with the customer as the guiding focus.
  • Build internal and potentially customer-facing tools and extensions.
  • Approach each new project as a mentoring opportunity.
  • Write applications to mimic the customer environment, and apply our instrumentation to these applications.
  • Reproduce customer's application environments and architectures; containers, cloud solutions, etc.
  • Work with the AppDynamics Support team to resolve the most difficult issues with the product in customer environments.

Who You Are

  • You have a good understanding of CLR internals, garbage collection, memory management, async state machine, etc.
  • Youre comfortable analyzing under performing applications using tools like PerfView, ProcMon, Fiddler, Wireshark, DebugDiag, WinDBG, etc.
  • 4+ years of in-depth object oriented software development in .NET Full Framework, .NET Core, asynchronous coding patterns.
  • Knowledge of various container and container orchestration technologies, i.e Docker, Azure Kubernetes Service, etc.
  • Broad experience with open source web application frameworks.
  • Understanding of MVC design patterns and frameworks.
  • Good knowledge of web protocols, formats, and server environments.
  • Solid understanding of Unix / Linux environments, with scripting in bash, Perl or Python.
  • Attention to detail and the ability to identify and fix sophisticated problems in customer environments.

Bonus points for:

Experience capturing and analyzing memory dumps.

Coding and debugging in C/C++, Java.

Production experience in distributed and hybrid cloud application architectures (Azure, AWS, Cloud Foundry).

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 



Posted: 2020-11-16 Expires: 2020-12-16

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.NET Product Reliability Engineer

Cisco Systems Inc.
Poland, NY 14747

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