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Duties Include but not limited to:
Communicate with customers, engineers and management during trouble resolution or escalation.
Coordinate network operations, maintenance, repairs, or upgrades.
Update database(s) and documentation as part of the repair effort.
Develop procedures for troubleshooting, tracking, and reporting repair efforts.
Monitor and analyze network performance and data input/output reports to detect problems.
Participate in network technology upgrade or expansion projects, including monitoring of hardware and network services throughout the projects.
Communicate with Tier III engineers about products, to alert them to future needs, to resolve problems, or to address system maintenance issues.
Design, organize, and deliver product awareness, skills transfer, and product education sessions for new technicians.
Develop network-related documentation.
Use network tools to monitor and analyze network operations.
Requires experience successfully managing small to medium size projects in a complex network environment.
Required Skills, Experience, and Education: Candidate must have a total of 12 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 12 years of work history OR an Associates and 10 years, a Bachelors and 8 years, a Masters and 6 years or a PhD and 2 years of work history.
Desired Certifications: BICSI, Fiber Splice, SIPT
**Position requires ability to satisfy a government administered high risk screening. **
Required Clearance: TSSCI with Polygraph.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
Required Skills, Experience, and Education: Candidate must have a total of 12 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 12 years of work history OR an Associates and 10 years, a Bachelors and 8 years, a Masters and 6 years or a PhD and 2 years of work history.
Desired Certifications: BICSI, Fiber Splice, SIPT
**Position requires ability to satisfy a government administered high risk screening. **
Required Clearance: TSSCI with Polygraph.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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